Airport Ground Transportation Ambassador

4 weeks ago


El Paso, Texas, United States SP Plus Corporation Full time

About Us

SP+ is driven by Our Promise, making every moment matter for a world on the go. Our team understands that time is scarce, so we put ourselves in the shoes of those we serve, delivering a unique combination of talented people and industry-leading technology that prioritizes each and every moment. Every time our colleagues, clients, and customers invest in us, it must matter.

Compensation

We offer a competitive salary of $11.40 per hour, commensurate with experience.

About the Job

As an Airport Ground Transportation Ambassador, you will play a critical role in providing exceptional service to our clients. You will greet and assist passengers, direct taxicabs to those in need, and dispatch a sufficient number of taxicabs to the terminal or other loading points. You will also provide information to passengers seeking assistance in acquiring luxury limousines or navigating through the airport.

Responsibilities

  • Greet passengers at the taxi curbside in the Ground Transportation area of the airport and offer them assistance or directions.

  • Direct passengers to the appropriate taxi or limo service.

  • Ensure a sufficient number of taxicabs are available for traveling passengers and dispatch taxicabs to various loading points at the terminal.

  • Communicate with drivers, co-workers, and supervisors to address any concerns.

  • Write factual reports regarding any issues that deviate from normal operation.

  • Order luxury limousines from Ground Transportation when needed and log information regarding limousines on limo logs.

  • Identify and report any safety issues immediately to your supervisor.

  • Clean and maintain the surrounding work area, including glass cleaning and sweeping of trash, and ensure the break room is clean and tidy.

Qualifications

  • You must be at least 18 years old at the time of hire.

  • A knowledge of the metro area is desirable.

  • Customer service experience is preferred.

  • Prior airport experience is also preferred.

  • You must have excellent attendance and arrive on time when scheduled, with reliable transportation.

Availability and Requirements

Special shift requirements will vary depending on the location's hiring needs. Availability to work 2nd shift, 3rd shift, and/or weekends may be required.

License Requirements

You will be required to have and maintain a valid state-issued driver's license with a current address and acceptable driving record if you are expected to drive a company vehicle or on company business.

Language Skills

You must be able to read and write English exceptionally well, communicate effectively with passengers, drivers, and co-workers, and comprehend simple instructions and short correspondence.

Mathematical Skills

You will need to be able to add and subtract two-digit numbers.

Reasoning Ability

You must be able to apply common sense understanding to carry out instructions, make sound judgments, and educate others about policy and procedures.

Other Skills and Abilities

You will need to be able to carry out assigned tasks and duties completely and effectively, perform duties with minimal supervision, and demonstrate fair and impartial judgment.

Physical Demands and Work Environment

This position requires regular standing, walking, and use of hands to finger, handle, or feel. You will be exposed to outside weather conditions, including snowstorms and extreme heat, and work in potentially dangerous traffic situations. You will be required to frequently reach and sign with your hands and arms and occasionally lift/move up to 50 pounds.

About Us - Employment Opportunity

SP+ is an equal opportunity employer committed to recruiting, hiring, training, and promoting in all job classifications without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability, or other protected classes. We do not tolerate harassment or retaliation against any employee or applicant based on these characteristics or the exercise of EEO rights.

Location

US-TX-EL PASO



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