Junior IT Support Specialist

2 days ago


Sterling Heights, Michigan, United States Core One Full time

Job Overview: Core One is seeking a skilled Junior IT Systems Administrator to join our dynamic team. This role offers the opportunity to work in a fast-paced environment and contribute to the success of our organization.


Key Responsibilities:

  • Customer Support: Respond to customer incident reports and service requests.
  • Troubleshooting: Provide user support via deskside and remote troubleshooting.
  • Application Support: Support various SaaS applications, including licensing, provisioning, and access requests.
  • Device Deployment: Prepare and deliver iOS, Android, and Windows equipment through MDM solutions.
  • Environment Maintenance: Maintain On-Premises environments, including physical hardware and virtual appliances.
  • Cloud Administration: Maintain Cloud-Based environments, including tenant administration.
  • IT Development: Create, implement, and document IT solutions.
  • Compliance: Perform necessary compliance documentation and record keeping.

Requirements:

  • Education: An IT-related Bachelor's Degree or equivalent experience.
  • Experience: 1-3 years of experience in a customer-facing IT role.
  • Certification: CompTIA A+ certification or comparable IT experience.
  • Clearance: Must be able to obtain and maintain a SECRET clearance.
  • Troubleshooting: Intermediate-level troubleshooting skills.


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