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Field Service Technician

2 months ago

Miami, Florida, United States OWL Services Full time
Job Description

**About OWL Services**

OWL Services is a leading provider of sales, installation, program management, and service solutions to various industries across the United States.

With a strong presence in the market, OWL Services delivers comprehensive services, including construction, compliance, and testing, maintenance and repair, modernization, and re-imaging, as well as EV charging solutions.

**The Role**

The position is responsible for servicing and installing various electronic equipment, including security and point of sale systems.

**Key Responsibilities**

  • Troubleshoots, inspects, replaces, and repairs a wide variety of electro-mechanical devices, such as cash registers, coin changers, security equipment, alarms, and point of sale equipment.
  • Completes service requests and maintenance repair items in a timely manner and ensures all requests are handled in a professional manner.
  • Reviews work orders, manuals, and drawings to properly perform maintenance and service of equipment.
  • Utilizes various testing devices, multiple hand and power tools related to the job.
  • May be temporarily assigned to other geographical areas to provide support with new installations and upgrades.

**Requirements**

  • Mechanical aptitude and troubleshooting skills are required.
  • Must be able to work independently and be a strong problem-solver.
  • Strong attention to safety and willingness to follow all safety protocols.
  • 24/7 on-call rotation with other technicians in your area.
  • Experience with various POS systems (Verifone/NCR) is a plus.
  • Experience with alarms is a plus.
  • High school diploma or equivalent.
  • Good driving record is required.
  • Ability to use a computer and smartphone proficiently.

**Physical Demands and Work Environment**

The physical demands include moderate with some strenuous physical exertion, including the ability to walk, climb, stand, carry materials, stoop, kneel, and bend at the waist. Must be able to climb a ladder and lift/carry up to 70 lbs. Work will be performed both outdoors and indoors.

**Benefits**

  • 10 Paid Holidays
  • Flexible Time Off
  • 401(k) Company Match
  • Health, Dental, and Vision Insurance
  • HSA and FSA
  • Disability & Occupational Accident Insurance
  • Company-Paid Life Insurance Policy
  • Employee Assistance Program (EAP)
  • World-class paid training program for long-term career success.