Senior IT Services Professional

2 weeks ago

Palo Alto, California, United States Motion Recruitment Full time
About the Job

The Senior IT Services Technician is a key role within our organization, responsible for leading local IT operations and providing a high-quality technology experience for our lawyers, staff, practice groups, and clients. This position serves as an extension to the Infrastructure, Applications, and Service Management IT teams, providing local technical knowledge, troubleshooting, and systems support.

Responsibilities
  • Supports the IT Regional Manager to uphold the local IT experience, delivering a service that is both responsive to identified incidents and proactive in continuously improving the Firm's technology solutions.
  • Serves as an extension of the Firm's IT Help Desk, leading L1 / L2 support at a local level for regional staff and providing continuity in escalation support with other IT service and solution teams.
  • Leads the response for IT service and support calls in regional offices, providing technical support for local staff.
  • Diagnoses and resolves technology problems reported by end-users in a timely manner.
  • Manages the lifecycle of regional technology, both for end-users as well as the Firm's offices and facilities.
  • Configures and deploys end-user and office devices, including but not limited to laptops, printers, and handheld devices as an extension of the centralized Desktop Services team.
  • Participates in identifying and supporting delivery of proactive maintenance and upgrades to Firm appliances and systems in partnership with IT solution owners.
  • Performs miscellaneous technical support tasks and special technical projects as assigned by the Regional IT Manager.
  • Supports the technology-related needs of Facility upgrade projects.
  • Leads the identification of continuous improvement opportunities for tiered support services in coordination with Regional Management and centralized IT teams.
  • Supports the measurement and reporting of services to evaluate effectiveness and demonstrate value to the Firm.
  • Participates in identifying known technology problems, partnering with IT teams to both remediate and document knowledge articles to prevent issues from arising in the future.
  • Participates in administrating, monitoring, troubleshooting, and supporting the Firm's regional endpoints, appliances, and devices.
  • Serves as an extension of the centralized AV team as needed to enable Firm collaboration and conferencing.
  • Maintains departmental records in accordance with policies and procedures.
  • Submits all required paperwork and reports accurately and on time.
  • Operates well without specific direction and close supervision, supports junior staff as applicable / needed.
  • Manages maintenance contracts with various vendors as an extension of the Regional IT Manager.
  • Works well as part of a team on technical projects.
  • Recognizes the importance of effective client service and presents the Firm in a positive light.
  • Successfully sets priorities, performs tasks in an orderly fashion, and meets time deadlines.
  • Keeps scheduled appointments, reports for work on time, and maintains good attendance with valid reasons for absences.
  • Maintains personal appearance and conduct appropriate for a professional services environment at all times.
  • Stays current with changing priorities; willing and able to take on new tasks and responsibilities and learn new technology.
  • Uphold high standards of confidentiality, discretion, and integrity, particularly with respect to all sensitive and/or confidential firm and client information to which this position will have access.
Requirements
  • College degree is strongly preferred, ideally in Computer Science, Information Systems, or a related technical discipline.
  • Appropriate technical certification(s) are preferred (e.g., MCSE, Cisco CCNA).
  • 5+ years of relevant experience, ideally in a large Law Firm setting, a comparable professional services organization, or a legal information services provider.
  • Proven experience with common Operating Systems and software (e.g., Windows 10 and later, Microsoft Office 365 / 2021).
  • Proven experience in troubleshooting and repairing end user devices and appliances (e.g., PCs, Laptops, Printers).
  • Experience with current PC imaging standards, hardware configurations, memory configuration techniques, and peripheral hardware and software.
  • Experience with Audio Visual conferencing technologies (hardware and software).
  • Experience with routers, switches, and other networking equipment.
  • Experience with secure LAN infrastructure, firewalls, and VPN technologies.
  • Experience with remote systems such as Citrix.
  • Experience with laptop lifecycle management.
  • Knowledge and understanding of networking infrastructure and devices.
  • Knowledge of telephone / voicemail system configuration and administration.
  • Knowledge of software applications and installation, ideally those common to a global law firm.
  • Knowledge of network topologies and protocols.
Skills & Expectations
  • Ability to work in confined spaces, lift up to 50 pounds, and use various hand tools.
  • Ability to interact with suppliers, end users, and co-workers in a professional manner to deliver a gold-standard experience.
  • Ability to interact and engage with end users of all levels, demonstrating strong communications and organizational skills.
  • Strong service orientation, and an understanding of the importance of developing effective working relationships with users.
  • Ability to work well under pressure.
  • Ability to work well as part of a team on technical projects.
Work Conditions

Core hours of 8:30 am - 5:00pm, Monday - Friday; in-office with occasional on-call availability

As with all positions, the Senior IT Services Technician will be required to perform other duties as deemed necessary and assigned by the Regional IT Manager or Firm Management

Status: Non-Exempt

Workplace type: onsite

Salary: $80,300 - $113,000 (dependent on experience)

Posted by: Mitchell Blackwell

Specialization: Technical Support

  • Senior IT Services Professional

    1 month ago

    Palo Alto, California, United States Lawyers On Demand, a Consilio Company Full time

    Job OverviewLawyers On Demand, a Consilio company, is seeking a highly skilled Senior IT Services Professional to lead local IT operations and provide a high-quality technology experience for our lawyers, staff, practice groups, and clients.This role serves as an extension to the Infrastructure, Applications, and Service Management IT teams, providing local...

  • Senior IT Services Professional

    4 weeks ago

    Palo Alto, California, United States Covington & Burling LLP Full time

    About the RoleCovington & Burling LLP is seeking a highly skilled Senior IT Services Technician to join our team. As a key member of our IT department, you will be responsible for leading local IT operations and providing a high-quality technology experience for our lawyers, staff, practice groups, and clients.Key ResponsibilitiesIT Operations Management:...

  • Caregivers Wanted for Senior Care

    4 weeks ago

    Palo Alto, California, United States Forget Me Not Senior Services Full time

    We are seeking dedicated and compassionate caregivers to join our team at Forget Me Not Senior Services. Our caregivers play a vital role in providing exceptional care and support to our senior clients, and we are committed to helping them thrive in their own homes.Key Responsibilities:Providing personal care, including bathing, dressing, and...

  • Executive Director

    2 weeks ago

    Palo Alto, California, United States Oakmont Senior Living Full time

    Job Title: Executive Director - Senior Living CommunityWe are seeking an experienced and compassionate Executive Director to lead our senior living community in providing exceptional care and services to our residents. As a key member of our team, you will be responsible for the overall management and direction of the community, ensuring that our residents...

  • Senior Living Executive Director

    4 weeks ago

    Palo Alto, California, United States Oakmont Senior Living Full time

    Job SummaryWe are seeking an experienced and compassionate Executive Director to lead our senior living community. As a key member of our team, you will be responsible for the overall management and direction of our community, ensuring the highest level of care and service for our residents.Key ResponsibilitiesOversee the day-to-day operations of the...

  • Senior Care Professional

    2 weeks ago

    Palo Alto, California, United States Freedom Pointe at The Villages Full time

    Senior Care Professional OpportunityWe are seeking a compassionate and skilled Senior Care Professional to provide exceptional care to our residents at Freedom Pointe at The Villages.Responsibilities:Assist residents with daily living activities, including bathing, dressing, and grooming.Support residents with mealtime, including cutting food and encouraging...

  • Senior Living Executive Director

    4 weeks ago

    Palo Alto, California, United States Oakmont Senior Living Full time

    Job SummaryWe are seeking an experienced and compassionate Executive Director to lead our senior living community. As a key member of our team, you will be responsible for the overall management and direction of our community, ensuring the highest level of care and service for our residents.Key ResponsibilitiesOversee the day-to-day operations of the...

  • Caregiver - Senior Helpers

    4 weeks ago

    Palo Alto, California, United States Senior Helpers - Palo Alto Full time

    Job Opportunity at Senior Helpers - Palo AltoJob Title: CaregiverJob Type: PermanentLocation: Palo AltoAbout Us: Senior Helpers is a leading provider of in-home care services, dedicated to delivering exceptional care and support to seniors in their homes.Job Summary:We are seeking a compassionate and caring Caregiver to join our team at Senior Helpers - Palo...

  • Caregivers Wanted for Senior Care

    3 weeks ago

    Palo Alto, California, United States Forget Me Not Senior Services Full time

    We are seeking experienced and compassionate caregivers to care for our senior clients. If you are looking for a rewarding career making a difference in the lives of our senior community, we would love to speak with you.Hiring Process:We are committed to getting you in our door as quickly as possible. Be prepared for interviews and attend orientation within...

  • Tax Senior Professional

    2 weeks ago

    Palo Alto, California, United States Jobot Full time

    Partnership Tax Senior OpportunityWe are a leading CPA firm in the SF Bay Area, recognized as the #1 fastest growing firm of 2020. We prioritize our employees' work-life balance, offering lighter busy season hours and a complete benefits package.Key Responsibilities:Prepare partnership and individual tax returnsConduct tax research and analysisCollaborate...

  • Senior Accounting Professional

    4 weeks ago

    Palo Alto, California, United States Obsidian Security Full time

    About UsObsidian Security is a pioneering cybersecurity company that specializes in providing comprehensive and powerful SaaS defense solutions. Our mission is to solve the unaddressed blindspot of SaaS Security and protect our customers' most critical information.Job SummaryWe are seeking a highly skilled Senior Accountant to join our growing Finance and...

  • Senior Product Manager

    4 weeks ago

    Palo Alto, California, United States Tampa Gardens Senior Living Full time

    Job SummaryWe are seeking a highly experienced Senior Product Manager to lead the development and management of our Cloud Networking product line. As a key member of our team, you will be responsible for defining and executing the product strategy, working closely with cross-functional teams to deliver innovative solutions to our customers.Key...

  • Caregiver / CNA - Saturday & Sunday (8am-1pm) - Ballwin

    4 weeks ago

    Palo Alto, California, United States Tailored Senior Services Full time

    Job SummaryTailored Senior Services is seeking a dedicated and experienced Caregiver to provide personalized care to a client in the Ballwin area.As a Caregiver with our company, you will have the opportunity to make a meaningful difference in the life of our client while enjoying a flexible schedule.ResponsibilitiesProvide personal care, including bathing,...

  • Caregiver/CNA - 24 Hour Shifts - Ballwin

    2 weeks ago

    Palo Alto, California, United States Tailored Senior Services Full time

    Join Our Team of Dedicated CaregiversTailored Senior Services is seeking experienced and compassionate caregivers to provide high-quality care to our clients in the comfort of their own homes.Current Opportunities:Ballwin, MO - 24 hour shifts available for a male clientResponsibilities:Assist with personal care, including bathing, toileting, and...

  • Senior IT Services Technician

    4 days ago

    Palo Alto, California, United States Motion Recruitment Full time

    About the JobThe Senior IT Services Technician is a key role within our organization, responsible for delivering a high-quality technology experience for our lawyers, staff, practice groups, and clients. This position serves as an extension to the Infrastructure, Applications, and Service Management IT teams, providing local technical knowledge,...

  • Senior Field Service Engineer

    2 weeks ago

    Palo Alto, California, United States Orion Talent Full time

    Job Title: Senior Field Service EngineerAt Orion Talent, we are seeking a highly skilled and experienced Senior Field Service Engineer to join our team. As a key member of our service delivery team, you will be responsible for ensuring our products are calibrated and optimized for high performance at our customer sites.You will build strong relationships...

  • Senior Accounting Professional

    4 weeks ago

    Palo Alto, California, United States Jobot Full time

    About the RoleWe are seeking a highly skilled and experienced Financial Operations Manager to join our dynamic team at Jobot. As a key member of our finance department, you will be responsible for overseeing the financial operations of our company, ensuring the accuracy of financial reports, and developing strategies to improve financial health.Key...

  • Senior IT Services Technician

    3 weeks ago

    Palo Alto, California, United States Covington & Burling LLP Full time

    Job SummaryThe Senior IT Services Technician is a key member of our IT team, responsible for delivering exceptional technology experiences to our lawyers, staff, and clients. This role requires a strong technical background, excellent communication skills, and a customer-focused approach.Key ResponsibilitiesSupport the IT Regional Manager in upholding the...

  • Caregiver / CNA - Part-Time Opportunity in Ballwin

    3 weeks ago

    Palo Alto, California, United States Tailored Senior Services Full time

    Job SummaryTailored Senior Services is seeking a dedicated and experienced Caregiver or CNA to provide part-time care for a client in Ballwin, MO.ResponsibilitiesAssist with personal care, including bathing, toileting, grooming, and dressingPrepare meals, administer medication reminders, and provide companion carePerform housekeeping and laundry tasksRun...

  • Senior Accounting Professional

    3 weeks ago

    Palo Alto, California, United States Akraya Full time

    Job SummaryWe are seeking a highly skilled Senior Accountant to oversee general ledger accounting activities, including journal entries, reconciliations, and month-end close processes with a focus on payroll, benefits, and intercompany accounting.Key ResponsibilitiesPerform analysis of financial data to identify trends, discrepancies, and opportunities for...