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Customer Service Representative
2 months ago
At U.S. Bank, we're committed to delivering exceptional customer experiences. As a Customer Service Representative - Equipment Finance, you'll play a vital role in providing high-quality support to our customers, helping them navigate their financial needs and resolving any issues that may arise.
Key Responsibilities- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Research and analyze customer needs to provide personalized solutions.
- Manage a portfolio of delinquent accounts, communicating with customers to arrange payment and minimize loss to the organization.
- Collaborate with senior leaders and functional teams to resolve complex customer accounts.
- Participate in project opportunities and mentor new employees to ensure a smooth onboarding process.
- High school diploma or equivalent.
- Two to four years of relevant experience in customer service or a related field.
- Good knowledge of banking products and services.
- Effective communication and problem-solving skills.
- Ability to handle difficult customer interactions.
- Proficient computer navigation skills using Microsoft Office applications.
- Strong negotiation and time management skills.
- Ability to identify and resolve/escalate problems.
- Good understanding of financial concepts and practices.
- A hybrid/flexible schedule with an in-office expectation of 3 or more days per week.
- A comprehensive benefits package, including healthcare, basic and optional term life insurance, short-term and long-term disability, and 401(k) and employer-funded retirement plan.
- Paid vacation and holiday opportunities.
- Adoption assistance and sick and safe leave accruals.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.
