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Customer Service Director
2 months ago
At All Ways Caring HomeCare, we are seeking a highly skilled and compassionate Customer Service Manager to join our team. As a key member of our leadership team, you will be responsible for ensuring the highest level of quality care and customer satisfaction for our valued clients.
Key Responsibilities
- Oversee quality care and overall client satisfaction
- Supervise and provide guidance to Caregivers who provide direct care to clients
- Manage employee scheduling, identify problem situations, and implement proactive solutions
- Maintain strong and positive relationships with referral partners, payor sources, and clients
- Ensure proper documentation and record-keeping
- Conduct periodic home visits and safety checks
Requirements
- Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
- Accountable, reliable, and ability to work independently with good judgement
- Valid driver's license and auto insurance
- Effective verbal and written communication
- Excellent customer service skills
About Our Company
All Ways Caring HomeCare delivers quality, compassionate and highly individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy and independence.
Benefits
- Great company culture
- Competitive pay with daily pay options available
- Tuition reimbursement and campus partnerships
- Retention and referral bonuses
- Benefits, Supplemental Plans, EAP, and 401K participation
- Career growth and development opportunities
Salary Range
USD $23.00 - $25.00 / Hour