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Customer Service Director

2 months ago


Silverdale, Washington, United States All Ways Caring HomeCare Full time
Customer Service Manager

At All Ways Caring HomeCare, we are seeking a highly skilled and compassionate Customer Service Manager to join our team. As a key member of our leadership team, you will be responsible for ensuring the highest level of quality care and customer satisfaction for our valued clients.



Key Responsibilities

  • Oversee quality care and overall client satisfaction
  • Supervise and provide guidance to Caregivers who provide direct care to clients
  • Manage employee scheduling, identify problem situations, and implement proactive solutions
  • Maintain strong and positive relationships with referral partners, payor sources, and clients
  • Ensure proper documentation and record-keeping
  • Conduct periodic home visits and safety checks


Requirements

  • Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
  • Accountable, reliable, and ability to work independently with good judgement
  • Valid driver's license and auto insurance
  • Effective verbal and written communication
  • Excellent customer service skills


About Our Company

All Ways Caring HomeCare delivers quality, compassionate and highly individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy and independence.



Benefits

  • Great company culture
  • Competitive pay with daily pay options available
  • Tuition reimbursement and campus partnerships
  • Retention and referral bonuses
  • Benefits, Supplemental Plans, EAP, and 401K participation
  • Career growth and development opportunities


Salary Range

USD $23.00 - $25.00 / Hour