Restaurant Operations Manager
13 hours ago
At Shaner Hotel Group, we are seeking a highly motivated and experienced Restaurant Supervisor to join our team at the Neenah Doubletree by Hilton. As a Restaurant Supervisor, you will be responsible for ensuring the smooth operation of our LevelOne Restaurant and Lounge, providing exceptional guest service, and maintaining high standards of food quality and safety.
Key Responsibilities:- Supervise and coordinate the activities of restaurant staff to ensure efficient service and high-quality food preparation.
- Ensure compliance with hotel, Shaner, and Franchise specifications for food safety and quality.
- Develop and implement effective training programs for restaurant staff to maintain high standards of service and food quality.
- Monitor and control food and beverage costs, and implement cost-saving measures as needed.
- Respond to guest complaints and resolve issues in a professional and courteous manner.
- Collaborate with the General Manager and other department managers to achieve hotel goals and objectives.
- Minimum one year of experience in the Restaurant/Food and Beverage field.
- Previous supervisory/management experience preferred.
- Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- High school graduate or equivalent, some college preferred.
- ServSafe and/or food safety training.
- Alcohol awareness training (such as TIPS).
- Familiarity with food and beverage cost controls.
- Ability to write routine reports and correspondence.
- Ability to accurately compute mathematical calculations and use required measurement tools.
- Ability to prepare budgets and ensure cost controls.
- Bilingual English/Spanish a plus.
Shaner Hotel Group is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay, and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with top Hospitality Brands, including independent locations. We provide a variety of services for investors, hotel owners, and brands, including hotel development, design and construction, e-commerce, and revenue management.
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