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Patient Service Representative
2 months ago
Baptist Health is seeking a dedicated Patient Service Representative.
The Patient Service Representative is responsible for efficiently handling all incoming patient inquiries, aiding patients in comprehending healthcare billing processes, updating patient records, managing insurance details, and liaising with other departments regarding billing and coding questions on behalf of the patient. This role emphasizes delivering exceptional customer service to enhance patient satisfaction and ensure a positive experience.
Key Responsibilities:
- Respond promptly to patient calls and inquiries.
- Assist patients in understanding their healthcare bills and payment options.
- Maintain accurate patient demographic and insurance information.
- Collaborate with various departments to resolve billing and coding issues.
- Provide guidance on self-pay payment procedures.
- High school diploma or GED is required.
- Experience in customer service is essential.
- Background in medical office settings or call centers is advantageous but not required.
