Mandarin Customer Support Specialist

2 weeks ago


Flower Mound, Texas, United States Mannatech Incorporated Full time

Mandarin Customer Support Specialist

Job Overview:

As a vital member of our team, the Mandarin Customer Support Specialist plays a crucial role in delivering exceptional service to our clients. This position serves as the primary point of contact for customers seeking assistance with our products and services.

Key Responsibilities:

  1. Deliver comprehensive information regarding our offerings to ensure customers are well-informed.
  2. Act as a bridge between the customer and the organization to effectively address and resolve service-related inquiries.
  3. Utilize established protocols and company policies to manage a variety of customer requests and concerns.
  4. Maintain positive customer relations throughout the service experience, fostering loyalty and satisfaction.
  5. Assist in promoting our products to both existing and prospective clients.
  6. Handle inquiries related to pricing, order scheduling, and shipping logistics.
  7. Resolve common service issues to enhance customer satisfaction.
  8. Propose solutions to rectify customer complaints and improve service delivery.
  9. Perform additional tasks as assigned by management.

Supervisory Responsibilities: This role does not include supervisory duties.

Required Skills and Qualifications:

  • Familiarity with standard office procedures.
  • Basic proficiency in reading, writing, and arithmetic.
  • Strong verbal and written communication skills in English.
  • Fundamental knowledge of computer software applications.
  • Attention to detail and organizational skills.

Education and Experience:

A high school diploma is required, along with a minimum of one year of experience in a call center environment.

Licenses or Certifications: Not applicable.

This position is essential to our commitment to providing outstanding customer service and support. We look forward to welcoming a dedicated professional to our team.



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