Business Process Optimization Expert

1 day ago


Annapolis, Maryland, United States Blackwood Associates Inc Full time

We are seeking a Business Process Optimization Expert to join our team at Blackwood Associates Inc. In this role, you will be responsible for optimizing our core internal systems, primarily Salesforce, as well as other business systems such as Accounting Seed, ADP, Avalara, and SAP Concur.

Key Responsibilities:
  • Salesforce Administration
    • Manage day-to-day operations, including troubleshooting issues with triggers, orders, and user queries on reports, dashboards, and access.
    • Develop a deep understanding of our organizational roles, hierarchies, and custom objects within Salesforce.
    • Familiarize yourself with existing dashboards and their business logic to conduct quality assurance (QA/QC).
  • Collaboration with External Consultants
    • Serve as the primary liaison with third-party consultants, translating business requirements into technical specifications.
    • Coordinate project requirements, dependencies, objectives, and timelines, ensuring clear communication and alignment.
    • Manage pre-release, QA, and testing in the User Acceptance Test (UAT) environment.
  • Annual System Updates
    • Update systems to support annual planning and performance activities, including sales quotas and commission plans, annual sales goals, account updates, and personnel changes.

You will also have the opportunity to work closely with internal teams and external consultants to implement enhancements and optimize system performance. The ideal candidate will have strong technical skills, excellent communication and collaboration abilities, and a willingness to learn new commercial off-the-shelf (COTS) technologies.



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