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Customer Service Representative

2 months ago

Webster, United States Mcnnadi Inc Full time

About Mcnnadi Inc

We are a management consulting firm dedicated to providing high-quality services to businesses and organizations.

Our team is seeking a motivated and customer-focused individual to join our remote home office setting as a Call Center Agent.

Key Responsibilities:

  • Handle inbound and outbound calls in a professional and courteous manner.
  • Assist customers with inquiries, issues, and complaints.
  • Provide accurate information and solutions to customers.
  • Maintain customer records and update information as needed.
  • Meet and exceed performance targets and goals.

Requirements:

  • High school diploma or equivalent.
  • Prior experience in a customer service or call center role is preferred.
  • Excellent verbal and written communication skills.
  • Ability to multitask and work in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.
  • Proficiency in MS Office and CRM software.

Preferred Skills:

  • Customer service-oriented.
  • Ability to remain calm and professional under pressure.
  • Strong listening and communication skills.
  • Adaptability and flexibility.
  • Team player with a positive attitude.

We are committed to providing a supportive and dynamic work environment. If you are a self-motivated individual with a passion for helping others, we encourage you to apply for this opportunity.