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Financial Center Associate

2 months ago

Union, Kentucky, United States Fifth Third Full time

Job Summary:

Fifth Third Bank is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our financial center team, you will be responsible for providing exceptional customer service, building relationships, and driving sales growth.

Key Responsibilities:

  • Customer Experience:
    • Develop and maintain strong relationships with customers, understanding their financial needs and providing personalized solutions.
    • Provide follow-up to customer inquiries, resolving issues in a timely and professional manner.
    • Ensure seamless communication with customers, responding promptly to their needs and concerns.
    • Maintain confidentiality and handle sensitive customer information with discretion.
  • Operations:
    • Perform daily office responsibilities, ensuring the efficient operation of the financial center.
    • Manage cash handling and balancing records, identifying and correcting discrepancies.
    • Stay up-to-date on bank policies and procedures, adapting to changes as needed.
    • Handle customer complaints and issues with professionalism, escalating complex matters to leadership as necessary.
  • Referrals:
    • Identify customer needs and refer them to bankers and business partners for consultative conversations.
    • Develop a working knowledge of retail products and services, utilizing tools for tracking referrals.

Requirements:

  • High school diploma or equivalent required.
  • Extensive cash handling experience.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, adapting to changing priorities.
  • Flexibility in scheduling, with a willingness to work varied shifts.

Working Conditions:

  • Normal office environment, with extensive computer screen use.