Warehouse Operations Manager

2 weeks ago


San Francisco, California, United States Short Story Full time
Job Title: General Manager - Warehouse Operations

About Us:

Short Story is a pioneering technology-powered retailer dedicated to petite women. Our mission is to create a seamless shopping experience for millions of petite women, empowering them to dress with effortless confidence. As a fast-growing startup, we're revolutionizing retail with a data-driven learning system that leverages customer feedback to create exceptional, tailored products.

Job Description:

We're seeking a seasoned General Manager to lead our Warehouse Operations team in San Francisco. As a key member of our leadership team, you'll be responsible for overseeing the daily operations of our fulfillment center, ensuring seamless execution of our customer-centric mentality. Your primary focus will be on assembling a high-performing team, driving operational efficiency, and delivering exceptional customer experiences.

Key Responsibilities:

  • Lead the Warehouse Operations team, ensuring peak efficiency and customer satisfaction through effective supervision, organization, and training.
  • Develop and implement warehouse operations systems, including product handling, storage, equipment utilization, inventory management, and shipping processes.
  • Review and prepare workflow, manning, and space requirements, equipment layout, and action plans to ensure productivity, quality, and customer service standards are met.
  • Recruit, interview, and onboard new team members to build a high-performing team.
  • Manage labor planning needs to meet weekly goals through accurate planning for current and future hiring needs.
  • Continuously find ways to improve processes, ask client-centric questions, share learnings with others, and work through challenges and obstacles.

Requirements:

  • 8+ years of experience leading large teams, with a proven track record of operational excellence.
  • Exceptional people management skills, with the ability to inspire and develop direct reports.
  • Strong problem-solving skills, with the ability to think analytically in a fast-paced startup environment.
  • Expertise in navigating and utilizing various platforms, including Front, Zendesk, Airtable, and Stripe.
  • Entrepreneurial mindset, with the ability to lead a small team and drive company processes.
  • Excellent verbal and written communication skills, with the ability to connect with internal and external stakeholders.

Why Join Us:

  • Be part of a pioneering startup, shaping the future of retail and fashion.
  • Have a significant impact on company growth and success.
  • Enjoy a dynamic, fast-paced work environment with opportunities to try new things.
  • Be part of a diverse, passionate team driven by a shared mission.

Compensation and Benefits:

  • Attractive early-stage compensation package, including equity.
  • Medical, dental, and vision benefits.
  • 401k with company match.
  • Flexible PTO policy.
  • Catered lunch on Fridays and company events.
  • Employee discount on merchandise.


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