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Customer Service Supervisor
2 months ago
Customer Service Supervisor
Location: Conon Bridge, Highlands
Pay: £13.32 per hour
Contract: 16 hours per week + regular overtime, permanent, part-time
Working Pattern: Varied shifts including early mornings, afternoons, late evenings, and weekends, to be discussed at interview
Training: Comprehensive, paid training provided
Age Requirement: Must be 18 or over to authorise age-related sales
We are seeking dedicated Customer Service Supervisors to enhance our customer experience. As a part of our team, you will receive support to advance your career along with exceptional benefits, including:
- 36 days of holiday
- Pension scheme with up to 10% employer contribution
- Access to virtual healthcare services for you and your family
- 30% discount on all products
Key Responsibilities:
- Deliver friendly and thoughtful service, managing the store and addressing challenging situations.
- Enhance team capabilities through coaching and training, fostering an inclusive culture.
- Ensure store safety, legality, and operational efficiency.
- Manage stock accuracy and diligence checks to improve customer shopping experiences.
- Support the store manager by stepping in during their absence and executing various HR processes.
- Lead the introduction of new products and services, encouraging team feedback.
- Engage with the local community and assist in delivering community plans.
This role is ideal for individuals who possess:
- A genuine commitment to customer and member needs.
- The ability to balance leadership with hands-on support.
- Excellent interpersonal skills for building positive relationships.
- Strong organizational and problem-solving abilities.
- A desire for personal growth and leadership development.
- Flexibility to work various shifts.
Why Choose Us?
- Full, paid training and dedicated support for career progression.
- Generous discounts on in-store products and other brands.
- Pension scheme with significant employer contributions.
- Access to a money management app for early pay access.
- Comprehensive holiday package.
- Virtual healthcare services, including mental health support.
- 24/7 employee assistance services.
- Incentives for healthy behaviors through a rewards app.
- Advance rotas accessible via mobile.
- Cycle-to-work scheme.
Building an Inclusive Workplace:
We are committed to creating diverse teams and welcome applications from all individuals. Our stores aim to be inclusive environments where everyone can thrive. We celebrate diversity and recognize the importance of our teams reflecting the communities they serve.
If you require adjustments during the recruitment process due to a disability, we are here to assist you.
As part of the application process, candidates will need to complete two online assessments, taking approximately 20 minutes.
