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Cryptographic Solutions Support Specialist

2 months ago

Bulverde, Texas, United States Futurex Full time
Technical Support Engineer Role at Futurex

Are you enthusiastic about technology and its application in business? Futurex is in search of skilled professionals to provide on-site support at our Engineering Campus. As a Technical Support Engineer, you will play a vital role in both business enhancement and IT assistance for our sophisticated cryptographic security products.

Key Responsibilities:

  • Deliver technical assistance to our international clientele
  • Diagnose and resolve issues related to hardware, software, and firmware for data protection
  • Develop innovative solutions to aid enterprises in safeguarding their information
  • Educate clients on our product offerings and industry best practices
  • Support the development of customer IT infrastructures
  • Produce technical documentation and comprehend industry-specific APIs

Essential Qualifications:

  • 3-5 years of experience in IT
  • Bachelor's degree in cybersecurity or a related discipline
  • Excellent communication and analytical skills
  • Willingness to collaborate across various departments

Desirable Skills:

  • Familiarity with enterprise data encryption technologies
  • Experience in networking, architectures, platforms, and scripting
  • Previous experience in technical support, sales, or quality assurance roles

Employee Benefits:

  • Competitive salary and career advancement opportunities
  • Travel opportunities
  • Comprehensive health, dental, vision, and life insurance
  • Paid time off and gym membership
  • Retirement savings plan and a picturesque corporate environment
  • Supportive corporate culture ideal for driven individuals