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Field Service Engineer II

2 months ago

Tampa, Florida, United States Outset Medical Full time
Job Title: Field Service Engineer II

At Outset Medical, we're revolutionizing the field of dialysis with our innovative Tablo Hemodialysis System. We're seeking a highly skilled Field Service Engineer II to join our team and play a critical role in ensuring the success of our customers.

Job Summary:

The Field Service Engineer II will be responsible for installing, troubleshooting, and repairing our Tablo Dialysis Systems at customer facilities or patient's homes. This is a challenging and rewarding role that requires strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer service.

Key Responsibilities:
  • Provide on-demand technical support to customers, including after-hours phone support and on-site support as required.
  • Install, troubleshoot, and repair Tablo Dialysis Systems, utilizing strong knowledge of electronic, mechanical, and fluids components.
  • Perform scheduled preventative maintenance, including calibrations, hardware or software upgrades, and verification of system specifications.
  • Become a technical subject matter expert on the Tablo product and provide detailed feedback to R&D regarding performance, serviceability, and customer comments.
  • Support Marketing and Sales for seminars, trade shows, or demonstrations as required.
  • Accurately document all service activities, maintain spares inventory, and provide parts usage and failures within the ERP system.
Requirements:
  • Valid driver's license and good driving record.
  • Ability to charge travel expenses on a personal credit card to be reimbursed by the company.
  • Associates degree (Electrical, Electronics, Mechanical, or Fluidics) strongly preferred or military equivalent.
  • 2+ years Field Service experience in the Medical Equipment Industry preferred but not required.
  • Excellent computer and technology skills, including software applications (Excel, Word, Outlook, PowerPoint), ERP databases, and technology innovation.
What We Offer:

At Outset Medical, we offer a competitive salary range of $34-40 per hour, plus bonus and stock. We also provide a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

We're an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status set forth in federal, state, or local laws.