Member Liaison

3 weeks ago


Burbank, California, United States Regal Medical Group Full time
Job Summary

Regal Medical Group is seeking a highly skilled Member Liaison to join our team. As a key member of our patient experience team, you will be responsible for ensuring that our patients receive exceptional care and service.

Key Responsibilities
  • Member Outreach: Develop and implement strategies to engage with our patients, improve their experience, and increase patient satisfaction.
  • Communication: Serve as a liaison between patients, physicians, and staff to ensure seamless communication and resolve any issues that may arise.
  • Education: Educate patients on their healthcare team, medical group processes, and available resources to empower them to take an active role in their care.
  • Problem-Solving: Collaborate with patients, physicians, and staff to resolve any concerns or issues that may impact patient satisfaction.
Requirements
  • Education: High school diploma or equivalent required; bachelor's degree preferred.
  • Experience: Minimum 2 years of experience in healthcare, with excellent communication and interpersonal skills.
  • Skills: Proficient in Microsoft Office products, with ability to work independently and as part of a team.
Benefits

Regal Medical Group offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) eligibility, and paid time off. We are an equal opportunity employer and welcome applications from qualified candidates.



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