Strategic Solutions Architect

6 days ago


Columbus, Ohio, United States ServiceNow Full time
Job Overview

At ServiceNow, we empower organizations to work smarter, faster, and better by connecting people, systems, and processes.

We are seeking a Strategic Solutions Architect to join our team, where you will play a key role in developing industry-specific solutions during sales cycles and achieving quarterly and annual sales goals for assigned territories.

Key Responsibilities:
  • Support product sales as the technical, industry, and domain expert of a client-facing sales team that pursues customers and prospects across one or multiple industry markets.
  • Lead discovery workshops to determine customers' challenges and provide persona and value-based product demonstrations to align our solution with customer needs.
  • Develop client partner relationships to drive business growth and expansion.
  • Guide strategic programs in top accounts, including customer journey sessions for roadmap and outcome agreements.
  • Provide feedback to product management to influence the product roadmap and strategy in support of your customers and changing market dynamics.
  • Share and learn best practices and reusable assets with other Solution Consultants to enhance the quality and efficiency of the team.
  • Stay current on competitive analysis and market differentiation to maintain a competitive edge.
  • Support marketing events, including executive briefings, conferences, user groups, and trade shows.
Requirements:
  • 7+ years of pre-sales solution consulting or sales engineering experience in Enterprise Applications.
  • Industry experience in Manufacturing, Technology, or Telco is desirable.
  • Proficiency with the ServiceNow platform or technical expertise with other enterprise cloud software solutions.
  • Experience working collaboratively with product management, product marketing, partners, and professional services.
  • Territory management skills, including pipeline building and working with Sales counterparts to promote execution excellence.
  • Travel, as necessary.

We encourage candidates from diverse backgrounds to apply. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate.



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