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CTO Installation Specialist

2 months ago

Springfield, Ohio, United States Konecranes Full time

At Konecranes, we recognize that exceptional customer experiences stem from the dedicated individuals behind our brand. Our commitment to passion and drive is unwavering. We believe that diversity is a key driver of business success and a cornerstone of our growth. We embrace various backgrounds and skills that enhance our community, fostering an environment where everyone can be their authentic selves. This unique culture is what sets Konecranes apart as an employer.

POSITION SUMMARY

The CTO Installation Specialist plays a crucial role in providing technical and on-site assistance for the start-up and commissioning of Configure to Order (CTO) cranes across North America. This position demands hands-on support for crane installers and service teams during on-site operations, along with ongoing training and guidance. The CTO Installation Specialist will report to the regional CTO Technical Support team and will involve significant domestic travel, with potential for some international assignments.

KEY QUALIFICATIONS

  • A high school diploma is required, along with certification as an electrician and relevant industrial experience. While a diploma or degree in an electrical-related field is advantageous, it is not mandatory.
  • Prior experience with industrial electrical systems is essential.
  • Strong technical and troubleshooting abilities are necessary, as well as proficiency in reading electrical schematics.
  • Organizational skills and excellent interpersonal communication are vital for managing a demanding workload with multiple responsibilities.
  • A valid driver's license with a clean record is required, along with the ability to obtain all necessary site safety certifications.

PRIMARY RESPONSIBILITIES
  • Assist in executing start-up and commissioning tasks, including field wiring and proper configuration of all necessary devices on Overhead Travelling Cranes.
  • Provide telephonic support to service and subcontractor teams during installation, start-up, commissioning, and warranty processes as required.
  • Deliver on-site support for start-up, commissioning, and warranty issues, particularly in complex scenarios, overseeing other personnel as well as performing hands-on tasks.
  • Conduct training sessions for installation subcontractors and service teams as needed.
  • Support troubleshooting and training on various electrical and mechanical topics with installation subcontractors or service technicians.
  • Assist the warranty team in diagnosing issues, identifying root causes, and resolving technical warranty claims.
  • Receive training and act as a regional expert on new products and features.
  • Be prepared to travel up to 80% of the time.
  • Perform other duties as assigned.

Konecranes is a global leader in material handling solutions, serving a diverse array of customers across various industries. We consistently set the industry standard, from incremental improvements to significant breakthroughs, as we strive to find safer, more productive, and sustainable solutions. With professionals in over 50 countries, we are relied upon daily to lift, handle, and transport what the world requires.

Konecranes is dedicated to ensuring that all employees and job applicants are treated equitably in an environment free from discrimination. We are an Equal Opportunity Employer, welcoming applications from minorities, women, protected veterans, individuals with disabilities, and other protected categories.