Cafe Operations Manager

5 days ago


Seattle, Washington, United States Caffe Vita Full time
Cafe Manager Job Description

Caffe Vita is seeking a highly motivated and experienced Cafe Manager to join our team. As a Cafe Manager, you will be responsible for ensuring that our customers receive exceptional service and high-quality coffee drinks in a clean and well-maintained environment.

Key Responsibilities:
  • Collaborate with the Marketing and Retail Operations Manager to develop and implement sales-driving strategies
  • Recruit, train, and manage a team of staff to meet or exceed customer expectations
  • Work a minimum number of weekly bar shifts to maintain a hands-on approach
  • Meet sales goals and control costs to meet established budgets
  • Maintain a clean and organized cafe environment
  • Develop and execute preventive maintenance and upkeep schedules
  • Ensure fully stocked and faced merchandise shelves
  • Provide exceptional customer service and product knowledge
  • Follow established protocols for submitting orders to Customer Service
  • Maintain compliance with accounting, financial reporting, and cash deposit procedures
  • Track and report payroll
  • Respond to email and provide feedback to staff
Qualifications:
  • Proven experience in food and beverage management
  • Advanced knowledge of the specialty coffee and tea markets
  • Salesmanship and merchandising skills
  • Excellent written and verbal communication skills
  • Diplomacy in managing conflict
  • Goal-oriented with proven ability to meet deadlines
  • Solution-oriented approach to challenges
  • Multi-tasking skills
  • On-the-job flexibility and dependability
  • Ability to interpret and analyze income statements
Compensation and Benefits:
  • $19 - $25/hr + Tips
  • Tips typically average $15-$35 per hour depending on location
  • Full-time employees eligible for Paid Time Off, medical/dental insurance, and 401k
  • All Seattle employees qualify for Sick and Safe Time
  • Mentorship and positive work environment
  • Free coffee/tea drinks while on shift
  • Employee discounts on merchandise, whole bean coffee, and food items


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