Domestic and International Customer Advocate
7 days ago
We are looking for a highly motivated Domestic and International Customer Advocate to join our team at S S WHITE BURS INC. This role involves handling customer complaints, commercial and quality, and resolving issues in a timely manner.
The estimated salary for this position is $65,000 - $85,000 per year, depending on experience. The ideal candidate will have 2-3 years of customer service experience, preferably with complaint resolution skills, and experience with order management systems such as JD Edwards, EPICOR, SAP.
Job Overview:
- Serve as the primary point of contact for domestic and international customers.
- Resolve customer complaints, commercial and quality, in a timely and professional manner.
- Collaborate with sales operations to address pricing discrepancies.
- Provide exceptional customer service through various communication channels.
Key Responsibilities:
- Handle customer inquiries and provide solutions to their problems.
- Communicate effectively with customers, internal teams, and external partners.
- Ensure timely and accurate resolution of customer complaints.
- Maintain accurate records of customer interactions and complaints.
Requirements:
- 2-3 years of customer service experience, preferably with complaint resolution skills.
- Experience with order management systems such as JD Edwards, EPICOR, SAP.
- MS Office Suite (Word, Excel, Power Point) proficiency.
- Excellent communication and interpersonal skills.
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