Admissions Process Strategist

4 days ago


Lakewood, New Jersey, United States Georgian Court University Full time

Georgian Court University is seeking a highly skilled and experienced professional to fill the position of Associate Director of Admissions, Operations. As a member of our admissions team, you will be responsible for maintaining and implementing all aspects of the Customer Relationship Management (CRM) admissions database (SLATE).

In this role, you will manage workflows related to application and admission processes and oversee day-to-day technical processes, including Slate forms, delivery, decision release, campaigns, portals, rules, and event/scheduler functions in Slate. You will also serve as first-level support for CRM-related concerns raised by internal and external stakeholders and collaborate with internal and external stakeholders to develop and implement innovative enhancements to admissions processing.

**Responsibilities**

  • Serves as functional lead and hands-on administrator for the University's customer relationship management (CRM) software, SLATE
  • Manages workflows related to application and admission processes
  • Oversees day-to-day technical processes, including Slate forms, delivery, decision release, campaigns, portals, rules, and event/scheduler functions in Slate
  • Serves as first-level support for CRM-related concerns raised by internal and external stakeholders
  • Collaborates with internal and external stakeholders to develop and implement innovative enhancements to admissions processing

**Requirements**

  • Bachelor's degree from an accredited college or university; Master's degree preferred
  • Minimum of 3-5 years' experience configuring, testing, documenting, and supporting the customer relationship management (CRM) software, SLATE
  • Proven experience in a higher education environment
  • Good listening and interpersonal communication skills
  • Excellent organizational skills and ability to simplify complex processes

Estimated Salary: $65,000 - $85,000 per year.



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