Customer Service Account Specialist

4 weeks ago


Centralia, Missouri, United States Hubbell Full time
Job Overview

As a key member of our team, you will be responsible for building and maintaining strong relationships with our customers. Your primary goal will be to ensure that our customers receive exceptional service and support, while also identifying opportunities for growth and development within their accounts.

A Day In The Life
  • Manage a portfolio of customer accounts, providing proactive support and guidance to ensure their needs are met.
  • Review and analyze customer data to identify trends and opportunities for growth, and develop strategies to capitalize on these findings.
  • Collaborate with internal stakeholders, including sales, marketing, and product teams, to ensure that customer needs are being met and that our products and services are aligned with customer requirements.
  • Develop and maintain strong relationships with customers, providing regular communication and updates on their accounts.
  • Identify and resolve customer complaints and issues in a timely and professional manner.
  • Work closely with the customer service team to ensure that all customer inquiries and issues are addressed promptly and efficiently.
  • Develop and implement process improvements to enhance the customer experience and drive business growth.
What will help you thrive in this role?

Hubbell is a leading global manufacturer of high-quality electrical and utility solutions, and we are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers.

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Account Specialist. If you have a passion for delivering exceptional customer service and a strong desire to grow and develop in your career, we encourage you to apply.

Competencies
Customer Focus Communicating and Influencing Planning, Organizing, and Decision Making Positive Approach and Stress Tolerance Building Relationships and Networks Resolving Conflict

Hubbell Incorporated

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification.

We operate in two segments: Hubbell Utility Solutions (HUS) and Hubbell Electrical Solutions (HES). Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation.

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers.

Hubbell Utility Solutions

Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications. HUS provides the critical components that allow the grid to reliably transmit and distribute energy, as well as the communications and controls technologies to make the grid smarter and more flexible.

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.



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