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Automotive Store Manager

2 months ago

Auburn, Alabama, United States Tire Warehouse Full time
About the Role

The Assistant Manager position is a key role in our automotive retail service and repair store, responsible for assisting in managing operations to meet or exceed service standards and achieve performance and profitability goals.

Key Responsibilities
  • Schedule guest appointments to optimize technician abilities and ensure efficient completion of vehicle services/repairs
  • Help achieve sales goals by informing and recommending tire and service products and sales promotions
  • Attend to all guest needs in areas of sales, service, complaints, and adjustments
  • Build guest relationships to maximize customer satisfaction, loyalty, and retention
  • Assist technicians in conveying repair and service needs to guests
  • Ensure the store is in excellent condition and maintained to Monro standards for cleanliness and guest readiness
  • Assist with inventory management, including oversight of tire and part pulls, unloading, and stocking
  • Provide direction and oversight to other technicians and assist with services/repairs as needed
  • Assist in organizing the store's workflow to ensure efficient use of technician skill levels
  • Understand and adhere to company policies, governmental standards, and safety protocols
Requirements
  • High School Diploma or equivalent
  • Minimum of two years retail experience or equivalent combination of education and experience
  • Ability to work flexible hours, days, evenings, weekends, and holidays
  • ASE certification and State Inspection License (where applicable) preferred
  • Ability to influence and motivate a team to achieve set goals and objectives
  • Problem-solving skills, inventory management, merchandising, and customer service
  • Effective communication skills to interact with teammates and guests
  • Current valid driver's license and satisfactory Motor Vehicle Report (MVR)
Work Environment & Physical Requirements
  • This role operates in an automotive shop environment with moderate noise levels, adverse weather conditions, chemicals, odors, dirt, and dust
  • Must be able to see, hear, speak, lift, carry, and stock merchandise and supplies up to 50 lbs. without assistance
  • Frequent standing and walking for long periods
  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting
Benefits
  • Performance-based incentives
  • Paid vacation and holidays
  • Reimbursement for ASE Certifications
  • Reimbursement for State Inspection Licenses, where applicable
  • 401k eligibility immediately upon hire
  • Direct Deposit
  • Employee Discounts
  • Healthcare, Vision, and Dental
  • Employee Access Perks
  • Career Advancement Opportunities