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HVAC Service Representative

2 months ago

Hoover, United States Johnson Controls International Full time
Job Summary

We are seeking a highly skilled HVAC Service Representative to join our team at Johnson Controls International. As a key member of our service operations team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Support
    • Provide direct support for the planned service agreement renewal process.
    • Actively participate in accounts receivable activities such as collections and new customer authorizations.
    • Provide backup customer call handling, as needed.
  • Service Operations
    • Responsible for the scheduling, tracking, and monitoring of the touch point plans and the contract renewal life cycle process with the account owners.
    • Escalate issues to appropriate individuals for timely follow-up as required.
    • May require direct interaction with customers for follow-up to secure purchase orders or to meet special invoicing conditions.
  • Administrative Support
    • Updates the Service delivery plans as required by the team.
    • Runs query reports, researches, and reconciles unaligned costs, such as labor hours, material purchases, expenses, and other service-related transactions.
    • May prepare and submit service billings in a special invoice format as defined by individual customer account special handling requirements.
Requirements
  • Education
    • High school diploma or equivalent required.
  • Experience
    • Three to five years of related work experience, preferably within a service/sales, or technical work environment.
  • Skills
    • Strong interpersonal skills to effectively communicate with both internal and external clients.
    • Proficient computer skills within the following applications: Advanced Microsoft Word, Excel, ACCESS, Desktop Publishing and Internet business application usage.
  • Preferred Qualifications
    • Associate degree.
    • HVAC experience.
    • Accounts receivable experience.
Equal Employment Opportunity

Johnson Controls International is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.