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Store Operations Leader

2 months ago

Elkton, Maryland, United States Prime Communications Full time

Position Overview

The Store Operations Leader is accountable for the overall sales performance and operational excellence of the assigned retail location under Prime Communications. This role requires strong leadership to inspire and develop team members while driving sales and customer satisfaction.

Key Responsibilities

  • Sales and Customer Experience: Ensure the execution of sales strategies and customer service initiatives. Foster an environment that promotes exceptional customer interactions and satisfaction.
  • Team Leadership: Inspire and motivate team members to achieve sales targets. Conduct regular coaching sessions and role plays to enhance team performance.
  • Operational Management: Maintain a strong presence on the sales floor to support team development. Collaborate with management to optimize staffing and scheduling based on business needs.
  • Training and Development: Ensure all team members are well-trained on products, services, and sales techniques. Support new product launches and promotional initiatives.
  • Compliance and Reporting: Oversee operational processes and ensure adherence to company policies. Safeguard company assets and respond promptly to operational inquiries.

Qualifications

  • Minimum of 6 months in a sales management role.
  • At least 3 years of experience in a retail environment.
  • Strong organizational skills and attention to detail.
  • Ability to work flexible hours, including evenings and weekends.

Physical Requirements

  • Ability to lift up to 10 pounds and perform physical tasks related to inventory management.
  • Capability to stand for extended periods to provide excellent customer service.

This position is essential for driving the success of the retail location and ensuring a positive experience for both customers and employees.