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Healthcare Services Coordinator

2 months ago

Suffern, New York, United States Mount Sinai Hospital Full time
Job Summary

The Mount Sinai Health System is seeking a highly skilled Healthcare Services Coordinator to play a crucial role in the delivery of healthcare services for patients within the assigned area. As a key member of our team, you will serve as a liaison for patient care activities in specific programs and ensure coordination of care around the course of the patient visit as well as subsequent patient interactions between visits.

Key Responsibilities
  1. Lead Patient Navigation: Play a lead role in the navigation of care and ensure that patients understand their overall program benefits as well as what they can expect the program to provide.
  2. Coordinate Care: Set goals with patient and care team to coordinate care, document goal in program dashboard/calendar tool, and follow up on visit status reminders, scheduled follow-up appointments, and authorization submissions.
  3. Authorize Services: Ensure that all orders placed by providers (internal and external) are authorized after confirming the service falls under the patient's covered services.
  4. Pharmacy Benefits and Prior Authorizations: Serve as the primary point of contact to educate patients on pharmacy benefits and assist with obtaining prior authorizations when applicable.
  5. Organize Correspondence and Future Plans: Organize correspondence and future program plans for the patient based on program interactions in the electronic medical record as well as in the program benefits systems.
  6. Patient Navigation and Education: Offer extensive patient navigation between program visits and other encounters, including detailed discussion with the patient to review next steps and resources.
  7. Process Improvement and Services Enhancement: Provide recommendations for process improvement and services enhancement aimed at improving patient experience and participate in ongoing pilot programs to improve patient engagement.
Qualifications

We are seeking a candidate with 3 years' experience in healthcare/customer service or relevant experience. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.

The Mount Sinai Health System is an equal opportunity employer and is committed to diversity, equity, and inclusion. We strive to create an environment where all feel valued, belong, and are able to advance professionally.