Medical Control Coordinator for Community Paramedicine Program

4 weeks ago

Suffern, New York, United States WMCHealth Full time

Summary:

The Community Paramedicine Program Coordinator will lead the Community Paramedicine Program and work collaboratively with Rockland Paramedic Services to address the issues of complex patients who use the Emergency Department. This program will focus on multiple visits patients to prevent unnecessary emergency department visits, hospital admissions, and/or readmissions. The Coordinator shall be Hudson Valley Regional Emergency Medical Services Council certified for medical control and be responsible for coordinating the identified patient cohort for follow up by the community paramedic. The Coordinator will conduct telephonic health assessments and work directly with the Community Paramedics to ensure that patients receive the right care, in the right place and at the right time. This program supports our Delivery System Reform Incentive Payment Program and Value Based Payment initiatives and is funded, in part, through the Center for Regional Health Innovation. DSRIP is a State program that promotes community level collaborations with a focus towards system reform and a goal to achieve a 25% percent reduction in avoidable hospital use over five years. This program is also in alignment with the State's VBP initiatives towards financial sustainability and improved quality.

Responsibilities:

  • Serve as the Medical Control of the CP Program and be certified by the HVREMSCO.
  • Provide oversight of the CPs including all aspects of patient care. Provide clear, concise instructions to the CPs, which are within their scope of practice.
  • Maintain knowledge levels appropriate for a Medical Control Physician Assistant and/or Nurse Practitioner, through continued education, as required by the Hudson Valley Regional Emergency Medical Advisory Committee and NYS DOH.
  • Assist the Medical Control Hospital Medical Director with the coordination and implementation of the Medical Control system.
  • Collect and review data regarding the quality of pre-hospital patient care that is being provided by the CPs and report to the Medical Control Hospital Medical Director.
  • Coordinate with local EMS agency quality improvement committees as directed by the Medical Control Hospital Medical Director.
  • Actively outreach and enroll Med PC patients in the CP Program and assist GSH case managers in evaluating and enrolling potential new patients prior to discharge, from the hospital.
  • Responsible for developing and maintaining relationships with local service area primary care/specialty providers to facilitate referrals and enrollment of new patients in the CP Program.
  • Responsible for developing and maintaining relationships with the GSH acute care management team and for developing processes to facilitate enrollment of hospital patients into the CP Program.
  • Meet daily with the CPs as well as case management to discuss enrolled patients and any needed clinical visits for the day.
  • Serve as the focal point of contact for the CPs during the dispatch.
  • Responsible for the CP Program hotline number, assess, triage, treat with the consult of the primary care provider/ED director, and/or dispatch a CP to the caller's home for further evaluation.
  • If the call does not require CP assistance, the Coordinator shall schedule an appointment for the patient for the appropriate level of care that the situation requires.
  • Based on the CP's assessment, the Coordinator will determine the patient's need for mental health, alcohol or substance abuse, medical and/or a social care.
  • Coordinator shall be culturally competent and trained in providing crisis assistance.
  • For behavioral health issues, Coordinator shall work in conjunction with the CPs and RPS's Behavioral Health Response Team and facilitate the following: post-acute care follow up and treatment compliance; screen patients for depression and substance use disorders; perform outpatient medication reconciliation; develop options to manage escalating needs in community setting; ensure patients are connected to primary care, appropriate behavioral and specialty care; check Medicaid recertification date and assist patients with process to maintain coverage.
  • Responsible for clinical/administrative duties, as determined by the Vice President, Population Health and/or Director of Emergency Services, to ensure quality of care and patient safety and well-being to emergency department patients and those enrolled in the community paramedic program.
  • Ensure all information is kept confidential and HIPAA compliant.
  • Comply with all hospital policies and procedures.

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