Digital Product Manager Lead

1 week ago


Santa Clara, California, United States ServiceNow Full time
Job Title: Lead Digital Product Manager

ServiceNow is seeking a highly skilled Lead Digital Product Manager to join our Digital Experience team. As a key member of our organization, you will be responsible for guiding and leading the information architecture, navigation, and search digital experiences from creation through execution.

Key Responsibilities:

  • Define product vision and strategy that aligns to digital priorities and is informed by quantitative insights, customer pain points, and opportunities for improvement.
  • Translate strategy into product roadmap with multi-quarter horizon (ultimately a 3+yr strategy).
  • Define key product success metrics, ensure they are instrumented, and lead with data-driven insights.
  • Develop an experimentation plan to test, learn, and iterate.
  • Collaborate with Research, Design, Copy, Analytics, Engineering, Localization, Accessibility, SEO, and other ServiceNow stakeholders to ensure strategy reflects cross-functional perspectives and priorities.

Requirements:

  • Passion for building great user experiences across web and mobile devices.
  • Experience leading cross-functional teams in the successful delivery of new website information architecture ensuring alignment with business strategy and stakeholder needs.
  • Ability to develop and execute product strategies and roadmaps for key digital initiatives, including the continued Navigation as a Service, Global Navigation, AI Search, and optimizations.
  • Strong communication and stakeholder management skills.
  • Ability to maintain and enhance reporting mechanisms (dashboards, trackers) to provide transparent progress tracking, risk management, and executive communication.

What We Offer:

  • Competitive salary and equity package.
  • Opportunity to work with a global market leader in the digital experience space.
  • Collaborative and dynamic work environment.
  • Professional development opportunities.

How to Apply:

If you are a motivated and experienced product manager looking to take on a new challenge, please submit your application, including your resume and a cover letter, to our careers page.



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