Branch Manager

2 weeks ago

Niles, Illinois, United States Bank of Hope Full time
Job Summary

We are seeking a highly skilled and experienced Branch Manager to lead our retail banking team. As a key member of our management team, you will be responsible for driving sales and service growth, managing branch operations, and ensuring exceptional customer experiences.

Key Responsibilities
  • Sales and Service Leadership: Achieve and exceed individual and branch sales and service targets through performance management of sales associates, weekly sales, and service meetings with branch staff.
  • Product and Service Marketing: Market new and existing products and services, new business sales, referrals, and maintain retention of account relationships, while exceeding customer expectations and minimizing expenses.
  • Collaboration and Referrals: Collaborate with business partners when selling financial service products based on the customers' needs and make any necessary referrals to the appropriate specialist.
  • Employee Development and Management: Effectively maximize employee productivity, manage staff, and establish the best sales and service practices at the branch through leadership, coaching, training, delegating work, development, supervision, communication, assessments, and corrective action to staff.
  • Customer Service: Provide exceptional customer service that concurrently promotes a sales and service culture through educating customers, guidance, and staff motivation.
  • Compliance and Risk Management: On a daily basis, use working knowledge of the Bank's existing policies and procedures, security program, services and products offered to the public, and employment practices to be current in industry trends, ensuring that compliance requirements are met, and gains credibility with staff and customers.
  • Branch Operations: Ensure that the branch projects a professional and neat appearance at all times, including the effective use of approved merchandising and marketing materials, and work with staff to create effective promotions, contests, etc., to stimulate sales and customer appreciation.
  • Customer Complaint Resolution: Resolve customer complaints and concerns in a satisfactory and timely manner.
  • Operational and Staff Issues: Work effectively with the Service Manager and other departments to resolve any and all operational and staff issues in a timely manner.
  • Performance Monitoring: Oversees the Service Manager in monitoring performance against budget and efficient workflow, and ensures that the branch maintains a good audit rating and that the branch is running in a safe, sound, and compliant manner.
  • Reporting and Review: Reviews reports to ensure production goals are met, and ensures teamwork within the branch, encourages community involvements to generate business and meet CRA requirements, and manages sales staff in meeting goals ensuring all new loans and deposits meet bank policies and credit requirements.
  • Operational and Training Meetings: With the Operations Manager, ensures that operational and training meetings are held, as needed, such that staff is aware of regulatory compliance issues, policies and procedures, and all relevant information.
  • Additional Responsibilities: Performs any and all other duties deemed necessary and reasonable to the running of a retail branch operations in a sales and service environment.
Requirements
  • Education: Minimum Education Level: Bachelor's Degree in Accounting, Business Administration, or related field or equivalent experience.
  • Experience: Minimum seven years of experience in banking and five years of experience in a management position.
  • Skills: Ability to analyze and organize financial information and perform complex financial calculations, detailed knowledge of banking regulations and laws; compliance documentation, and reporting requirements, ability to present a professional image in dealing with customers as well as external representatives and interdepartmental colleagues.
  • Communication Skills: Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
  • Reasoning Skills: Excellent analytical skills including the ability to define problems, collect data, establish facts, and draw conclusions, ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Computer Skills: Accurate typing/keyboarding skills; basic computer skills, including the use of word processing, spreadsheet software applications, and e-mail.
  • Management Skills: Ability to demonstrate a high level of ethical behavior and follow the Code of Conduct, organizational ability with strong supervisory and management skills, ability to remain flexible in order to adapt to changes in the work environment, ability to study and apply new information, ability to take initiative and prioritize tasks; good time-management, problem prevention, and problem-solving skills, ability to work accurately with close attention to detail, ability to maintain confidentiality of sensitive information, ability to work with co-workers, customers, and outside agencies professionally and tactfully, possess a work ethic that includes neatness, punctuality, and accuracy, exhibit a professional, businesslike appearance and demeanor, supervise and monitor staff for successful operations and proper customer service.
Salary and Benefits

The salary range for this full-time position is $90,000 - $95,000 + bonus + benefits. Salary ranges are determined based on qualifications, level, and location. Exact compensation may vary based on your skills and experience.

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