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Sales Associate

3 months ago

Walnut Creek, California, United States Orangetheory Fitness Full time
Job Title: Sales Associate

Are you a people person with a passion for health and wellness? Do you thrive in a fast-paced environment and enjoy working with others to achieve a common goal? We're looking for a Sales Associate to join our team at Orangetheory Fitness

About the Role:

As a Sales Associate, you will be responsible for meeting and exceeding sales targets, providing exceptional customer service, and maintaining a positive and safe studio environment. You will work closely with our Fitness Team to ensure that all processes are fulfilled and that our members have an amazing experience.

Key Responsibilities:
  • Cultivate genuine connections with members and guests, providing exceptional customer service and ensuring a friendly and inclusive experience.
  • Meet and exceed sales targets, including membership sales and renewals, as well as retail and concession sales.
  • Deliver an exceptional sales and service experience to all members and guests.
  • Maintain accurate records using established OTF sales systems.
  • Perform telephone inquiries, follow-up calls, and customer care calls.
  • Host OTF studio tours with prospects and/or fitness program holders.
  • Greet members and guests promptly, enthusiastically, and with a smile, to create a friendly and positive environment.
  • Participate in 1-2 OTF scheduled workouts per week.
  • Maintain an organized and clean work environment.
  • Respond immediately to member requests, inquiries, and concerns.
  • Execute proper onboarding of all OTF members through the completion of essential Client Intake and Membership Agreement forms.
  • Attend and participate in all relevant OTF training programs, events, and meetings.
  • Establish and maintain an effective referral program.
  • Acknowledge and adhere to all OTF policies and procedures.
Requirements:
  • High-level customer service skills.
  • Previous sales experience with strong sales prowess.
  • Excellent verbal and written communication skills.
  • Ability to multi-task and excel in a fast-paced environment.
  • Functional computer skills required - Microsoft Office (Word, Excel), general site navigation, in-depth reporting, and data entry.
  • Flexibility to work daytime, evening, holiday, and/or weekend hours as needed.
  • Ability to work and function in an ORANGE TEAM environment.
  • High school diploma.
  • Health and fitness-minded people, highly preferred.
Benefits:
  • Competitive hourly wage.
  • Performance bonuses - based on weekly, monthly, individual, and team sales goals.
  • Medical, Dental, and Vision (based on full-time hours).
  • 401k (based on full-time hours).
  • Access to all Orangetheory classes at any studio nationwide.
  • Deep discounts on all OTF retail and technology.
  • Opportunities for career growth.
  • Covid-19 safety and health protocol for a safe work environment.
  • Monthly team-building events and reward opportunities.
  • Free AED/CPR certifications.
  • Huge discount on NASM and AFAA certifications (inquire with management).