Sales Associate
20 hours ago
Are you a people person with a passion for health and wellness? Do you thrive in a fast-paced environment and enjoy working with others to achieve a common goal? We're looking for a Sales Associate to join our team at Orangetheory Fitness
About the Role:As a Sales Associate, you will be responsible for meeting and exceeding sales targets, providing exceptional customer service, and maintaining a positive and safe studio environment. You will work closely with our Fitness Team to ensure that all processes are fulfilled and that our members have an amazing experience.
Key Responsibilities:- Cultivate genuine connections with members and guests, providing exceptional customer service and ensuring a friendly and inclusive experience.
- Meet and exceed sales targets, including membership sales and renewals, as well as retail and concession sales.
- Deliver an exceptional sales and service experience to all members and guests.
- Maintain accurate records using established OTF sales systems.
- Perform telephone inquiries, follow-up calls, and customer care calls.
- Host OTF studio tours with prospects and/or fitness program holders.
- Greet members and guests promptly, enthusiastically, and with a smile, to create a friendly and positive environment.
- Participate in 1-2 OTF scheduled workouts per week.
- Maintain an organized and clean work environment.
- Respond immediately to member requests, inquiries, and concerns.
- Execute proper onboarding of all OTF members through the completion of essential Client Intake and Membership Agreement forms.
- Attend and participate in all relevant OTF training programs, events, and meetings.
- Establish and maintain an effective referral program.
- Acknowledge and adhere to all OTF policies and procedures.
- High-level customer service skills.
- Previous sales experience with strong sales prowess.
- Excellent verbal and written communication skills.
- Ability to multi-task and excel in a fast-paced environment.
- Functional computer skills required - Microsoft Office (Word, Excel), general site navigation, in-depth reporting, and data entry.
- Flexibility to work daytime, evening, holiday, and/or weekend hours as needed.
- Ability to work and function in an ORANGE TEAM environment.
- High school diploma.
- Health and fitness-minded people, highly preferred.
- Competitive hourly wage.
- Performance bonuses - based on weekly, monthly, individual, and team sales goals.
- Medical, Dental, and Vision (based on full-time hours).
- 401k (based on full-time hours).
- Access to all Orangetheory classes at any studio nationwide.
- Deep discounts on all OTF retail and technology.
- Opportunities for career growth.
- Covid-19 safety and health protocol for a safe work environment.
- Monthly team-building events and reward opportunities.
- Free AED/CPR certifications.
- Huge discount on NASM and AFAA certifications (inquire with management).
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