Field Implementation Specialist
5 days ago
The Field Implementation Engineer is responsible for ensuring the successful installation and deployment of Aethon products at customer sites. This role requires strong technical and analytical skills, as well as excellent communication and interpersonal skills.
Key Responsibilities- Installation of new equipment and add-ons at customer sites
- Setup of equipment, including hardware and software configuration
- Contact customer to schedule installation and provide timely updates
- Maximize customer satisfaction and value from Aethon products
- Monitor project responsibilities and ensure timely task completion
- Prepare issue analysis, status updates, and special reporting to Aethon client team
- Provide go live support at customer sites and establish timely, clear task and project expectations
- Provide training to clients using train-the-trainer education methodology
- Analyze and accumulate product enhancement recommendations to provide customer feedback to the product development team
- Bachelor of Science in Computer Science, Engineering, Industrial Technology, or related field or Associates Degree with Aethon product experience
- Proficient in Linux/Unix and solid understanding of network communications technology
- Ability to troubleshoot and repair mechanical hardware/electronic components
- Strong technical and analytical skills, as well as excellent communication and interpersonal skills
- Robotic integration and optimization of workflow processes
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VoIP Implementation Support Specialist
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