Community Liaison

4 weeks ago


Lawrence, Massachusetts, United States JeNet Management LLC Full time
Job Summary

We are seeking a highly skilled and motivated Community Associate to join our team at Riverwalk Innovation District. As a key member of our community, you will play a vital role in ensuring the safety, satisfaction, and retention of our residents and commercial tenants.

Key Responsibilities
  • Customer Service: Provide exceptional service to our residents and commercial tenants, responding to their needs and concerns in a timely and professional manner.
  • Safety and Security: Monitor access control cameras, report any suspicious activity, and participate in fire protection and safety programs.
  • Community Engagement: Build positive relationships with residents and commercial tenants, promoting a sense of community and belonging.
  • Logistics and Administration: Manage vendors and deliveries, accept and handle packages, and prepare and submit written reports.
  • Emergency Response: Respond to emergency situations, including maintenance requests and security incidents.
Requirements
  • Communication: Excellent written and verbal communication skills, with the ability to read, write, understand, and communicate in English.
  • Professionalism: High level of professionalism, with a positive attitude, behavior, and appearance.
  • Sensitivity: Sensitivity to resident needs and the ability to build positive relationships.
  • Problem-Solving: Ability to deal with emergencies calmly and effectively.
  • Physical Demands: Ability to stand and walk for long periods of time and use smartphone device functions.
Benefits
  • Competitive Salary: A competitive salary and benefits package, including health, dental, and life insurance.
  • 401k: A 401k plan with company match.
  • Paid Time Off: Paid vacation and holidays.
  • On-Site Parking and Fitness Membership: On-site parking and a free fitness membership.

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