Transition Project Manager

1 month ago

Cleveland, Ohio, United States Paycom Full time
Job Description

Job Title: Transition Project Manager

Job Summary:

We are seeking a highly skilled Transition Project Manager to lead our Paycom implementation projects. As a key member of our team, you will be responsible for guiding our clients to 100% usage and adoption of the Paycom solution. Your expertise in project management, risk management, and communication will ensure the successful completion of our projects.

Responsibilities:
  • Develop and implement detailed implementation plans for all customers, ensuring 100% employee usage.
  • Successfully implement newly released products with all clients.
  • Hold clients accountable to deadlines and drive projects to a successful and timely completion while achieving position metrics and customer satisfaction.
  • Manage and allocate resources to ensure work is completed efficiently and effectively on or before deliverable deadline(s).
  • Process standard to complex payrolls under limited supervision and coordinate payroll processing timelines with all clients to ensure payroll is submitted in accordance with Paycom submission deadlines.
  • Hold internal and external partners accountable to project objectives and timelines.
  • Provide technical and functional support to all internal and external parties with a Paycom Project Plan to collect outstanding data for each client(s) and ensure all deadlines are met.
  • Work with clients to map their current process, understand client pain points, and identify areas of improvement to maximize efficiencies through the use of the Paycom solution and best practices.
  • Coordinate with clients to collect setup documentation of all applicable HCM products.
  • Ensure all open implementation tasks are completed, client(s) acceptance meeting is successfully conducted, and all handoff requirements are met per the process to indicate that the client is trained and prepared to transition to the long-term care teams (PSD/CRR).
  • Consistently meet internal deadlines for reports, trainings, etc.
  • Lead the internal implementation team in the creation and execution of employee usage strategies.
Requirements:
  • Bachelor's degree.
  • At least 1 year of applicable experience in a customer-facing role.
  • Certifications such as Six Sigma (White Belt, Green Belt), CAPM, CSM, PMP, MBA, or comparable program.
  • Ability to work as part of a cross-functional team.
  • Ability to perform job duties with moderate supervision.
  • Oral and written communication skills.
  • Bilingual preferred; able to read, write, and speak Spanish and/or French proficiently.
  • Public speaking/presentation skills with both small and large formats (50+ attendees).
  • Ability to build trust and collaborative relationships.
  • Consistently and effectively executes client meetings with business acumen.
  • Intermediate knowledge of the industry, product, and processes.
  • Intermediate computer skills in Excel, MS Office Suite, Outlook, and Web-based Platforms.
  • Detail-oriented and consistently delivers high-quality results.
  • Intermediate project management and planning skills.
  • Interpersonal skills.
  • Maintains professional appearance and calm demeanor.
  • Ability to prioritize objectives.
  • Excellent time management skills.
  • Intermediate problem-solving and conflict resolution skills.
  • Organizational skills.
  • Takes initiative to learn about a variety of client industries and expands knowledge base.
  • Able to operate in de-escalation and key decision-making scenarios with guidance from direct supervisor.
  • Takes initiative to seek personal and professional development opportunities.

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