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Job Overview

This position will support the New England region.

This role is pivotal in driving franchisee business outcomes within the designated portfolio. The Franchise Business Advisor will offer leadership and mentorship to franchisees. The advisor is expected to engage in discussions regarding business performance and propose strategies to enhance overall results while ensuring compliance with contractual obligations and adherence to brand standards. This encompasses various business aspects, including but not limited to: sales, profitability, operations, product offerings, and store development/acquisitions. This position also requires collaboration across functions and an understanding of how to engage with support teams.

Key Responsibilities:

  • Manage the Franchisee relationship, achieving financial targets, and leading initiatives for success.
  • Attain portfolio goals in new unit growth, sales, and profitability by ensuring the execution of tailored business plans.
  • Collaborate with Franchisees to create strategic plans, leveraging insights, data, and experience to drive objectives.
  • Work alongside cross-functional teams such as Marketing, Development, Supply Chain, Training, Finance, and Operations Support to implement and achieve business initiatives.
  • Communicate complex messages effectively to franchisees.
  • Optimize field time for efficiency and utilize necessary tools for effective in-market and virtual visits.

Execution & Standards:

  • Uphold and enforce consistent execution of brand standards and franchise agreements to ensure compliance.
  • Address initial variance requests from franchisees and escalate as needed.
  • Communicate national promotions and their rationale to enhance engagement within the franchise system.
  • Manage the Franchise Standards Assessment, including updates and compliance follow-ups.

Business Insights:

  • Understand industry and economic factors affecting profitability and provide recommendations.
  • Conduct regular SWOT analyses to evaluate portfolio needs and collaborate with support teams to address identified gaps.
  • Serve as a business expert and resource for franchisees, facilitating peer connections and best practice sharing.
  • Adhere to legal guidelines when providing insights and recommendations.

Portfolio Management:

  • Act as the local consultant by delivering sales analyses to assess overall health and identify growth opportunities.
  • Collaborate with the Development team to identify growth opportunities and support new store openings.
  • Facilitate regional meetings tailored to the specific needs of franchisees.
  • Partner with marketing teams to recommend local marketing initiatives and enhance franchisee engagement.

Franchise Relations:

  • Collaborate with peers to develop business cases and share best practices across the system.
  • Advocate for continuous team development and growth.
  • Serve as the primary contact for all business and brand matters for franchisees, assisting in identifying and placing candidates for franchise management training.

Qualifications:

  • Bachelor's degree in business or a related field.
  • Minimum of 5 years of proven experience in multi-unit operations or consulting, preferably in QSR or franchise environments.
  • Experience in a multi-unit setting, with knowledge of retail or restaurant operations and financial reporting.
  • Strong verbal and written communication skills, including public speaking, with the ability to articulate concepts to diverse audiences.
  • Proficient in reading and interpreting financial statements, with strong analytical capabilities.
  • Ability to manage multiple projects and prioritize effectively in a fast-paced environment.
  • Proven relationship-building skills and the ability to work collaboratively at all organizational levels.
  • Demonstrated leadership and development capabilities.
  • Strong organizational, interpersonal, problem-solving, and influencing skills.
  • Proficiency in computer applications, including Word, PowerPoint, Excel, Outlook, and data analysis tools.
  • Willingness to travel as required.

Additional Information:

All your information will be kept confidential according to EEO guidelines.