Customer Experience Ambassador

2 weeks ago


Canton, Ohio, United States Best Western University Inn Full time
Job Overview
The Best Western University Inn is seeking a highly skilled and customer-focused Customer Experience Ambassador to join our team. In this role, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and providing personalized service to our valued customers.

About the Role
This is a full-time position that requires a high level of energy, enthusiasm, and dedication to delivering outstanding customer service. As a Customer Experience Ambassador, you will be the first point of contact for guests upon arrival, handling their queries, resolving issues promptly, and ensuring they have an unforgettable stay with us.

Key Responsibilities
* Greet guests warmly and efficiently, ensuring a smooth check-in process
* Provide detailed information about hotel amenities, services, and local attractions
* Respond promptly to guest inquiries via phone or in person
* Handle reservations, cancellations, and modifications accurately and efficiently
* Process payments and maintain accurate records of guest transactions
* Address guest concerns and resolve issues promptly to ensure satisfaction
* Collaborate with other departments to fulfill guest requests and preferences

Requirements
* Prior customer service experience is preferred
* High school diploma and/or equivalent work experience preferred, but not required
* Excellent communication and interpersonal skills
* Ability to multitask, work under pressure, and maintain composure
* Basic computer skills and knowledge of hotel software systems

Benefits
* Competitive salary: $40,000 - $50,000 per year, depending on experience
* Comprehensive benefits package, including health insurance, dental and vision insurance, 401K program, and paid time off
* Opportunities for professional growth and development

About Us
The Best Western University Inn is committed to providing exceptional service and creating memorable experiences for our guests. We are a dynamic and supportive team, passionate about delivering outstanding hospitality. If you are a motivated and customer-centric individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.

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