After Sales Team Member Opportunity
2 weeks ago
We are seeking a skilled and results-driven individual to fill the role of Customer Service Representative. As a critical member of our team, you will be responsible for delivering exceptional customer experiences and resolving issues effectively.
About the OpportunityThis is a full-time position based in Dixon, IL, with regular working hours from 8:00am to 5:00pm. The successful candidate will process orders, maintain accurate records, and provide warranty and RMA support to our customers.
Main Responsibilities- Efficiently process complex orders while ensuring accuracy.
- Keep records of prices, inventory, and other key information up-to-date.
- Offer top-notch customer service through effective communication and problem-solving skills.
- Enter all sales transactions into Made2Manage software.
- Adhere to established procedures for credit card processing.
- Collaborate with other departments and managers to drive best practices.
The estimated annual salary for this position is $43,500, based on industry standards and local living expenses. Our benefits package includes:
- A quarterly productivity bonus averaging $6.00/hr in 2023.
- Comprehensive health, dental, and vision insurance.
- A 401k plan with employer matching contributions.
- Competitive paid holiday and vacation time.
To be successful in this role, you should have:
- Strong organizational and task management skills.
- Proficiency in Microsoft Office applications (Excel, Word, Outlook).
- Familiarity with computer file navigation.
- The ability to quickly learn our ERP system (Made to Manage).
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- A minimum of 3 years' experience in customer service or inventory management roles.
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