After Sales Team Member Opportunity

2 weeks ago


Dixon, Illinois, United States Sewer Equipment Full time
Sewer Equipment Customer Experience Specialist Position

We are seeking a skilled and results-driven individual to fill the role of Customer Service Representative. As a critical member of our team, you will be responsible for delivering exceptional customer experiences and resolving issues effectively.

About the Opportunity

This is a full-time position based in Dixon, IL, with regular working hours from 8:00am to 5:00pm. The successful candidate will process orders, maintain accurate records, and provide warranty and RMA support to our customers.

Main Responsibilities
  • Efficiently process complex orders while ensuring accuracy.
  • Keep records of prices, inventory, and other key information up-to-date.
  • Offer top-notch customer service through effective communication and problem-solving skills.
  • Enter all sales transactions into Made2Manage software.
  • Adhere to established procedures for credit card processing.
  • Collaborate with other departments and managers to drive best practices.
Benefits and Compensation

The estimated annual salary for this position is $43,500, based on industry standards and local living expenses. Our benefits package includes:

  • A quarterly productivity bonus averaging $6.00/hr in 2023.
  • Comprehensive health, dental, and vision insurance.
  • A 401k plan with employer matching contributions.
  • Competitive paid holiday and vacation time.
Requirements

To be successful in this role, you should have:

  • Strong organizational and task management skills.
  • Proficiency in Microsoft Office applications (Excel, Word, Outlook).
  • Familiarity with computer file navigation.
  • The ability to quickly learn our ERP system (Made to Manage).
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • A minimum of 3 years' experience in customer service or inventory management roles.


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