Transportation Operations Manager

3 weeks ago

Dallas, Texas, United States Fountain-Fort Carson School District 8 Full time
Job Title: General Manager

We are seeking a highly skilled and experienced General Manager to join our team at National Express Transit Corp. As a key member of our leadership team, you will be responsible for managing and developing team members, formulating and executing account strategy, and providing exceptional client service.

Key Responsibilities:
  • Act as the primary point of contact for clients and an extension of their internal teams.
  • Manage logistics of route planning, staffing, and client engagement to ensure service level agreements are met.
  • Oversee monthly client invoicing process and provide detailed reports explaining variances to actual billing.
  • Manage rider communications through email and other media, and work with the client's internal team to keep the internal rider-facing transportation information website up to date.
  • Utilize technology platforms to monitor and optimize shuttle service and provide client data-driven recommendations to support efforts.
  • Use Project Management skills to foster successful collaboration between teams and meet deadlines.
  • Create and administer surveys to gather data to help improve rider satisfaction.
  • Maintain a close collaborative relationship with the local operations team to ensure driver and fleet standards are being met.
  • Collaborate with customer success, marketing, and Global Operations Control to support overall program goals.
  • Weekly and monthly reporting to the client on service updates and performance.
  • Meet with the client's transportation team weekly to collaborate on ongoing initiatives.
  • Monitor and interpret transportation metrics dashboards to provide thoughtful reporting and analysis as needed that drive program decision making.
Requirements:
  • 5 years of relevant experience in transportation demand management, customer service, or hospitality.
  • Experience with Project Management in cross-functional environments.
  • Ability to set goals and a proven ability to achieve job performance metrics.
  • Excellent written and oral communication, interpersonal, and presentation skills.
  • Excellent organization and time management/multi-tasking skills (comfortable in an ambiguous and fast-paced environment, operating at both strategic and tactical levels).
  • Ability to master and effectively use various technology platforms.
  • Experience with Microsoft Office Suite, Tableau, and Forms for Survey Generation.
  • Passion for alternative modes of transportation is a plus.
Education and Qualifications:
  • Hard Requirements:
  • 5 years of relevant experience in transportation demand management, customer service, or hospitality.
  • Bachelor's degree preferred in Marketing, Communications, Business, or another related field.

National Express is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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