Customer Service Ambassador

3 weeks ago


San Rafael, California, United States Swickard Auto Group Full time
About Swickard Auto Group

Swickard Auto Group is a leading hospitality company in the automotive industry, revolutionizing the car-buying experience with exceptional service and high-quality products. Our mission is to provide an outstanding customer experience, making us the preferred choice for vehicle purchase, lease, or service.

Job Description

We are seeking a highly skilled Customer Service Ambassador to join our team. The ideal candidate will possess excellent communication skills, strong organizational abilities, and a passion for delivering exceptional customer experiences. In this role, you will be responsible for scheduling service appointments, coordinating with customers and technicians, and ensuring a smooth workflow within our service department.

The key responsibilities of this position include:

  • Appointment Scheduling: Efficiently schedule service appointments based on customer preferences, technician availability, and shop capacity.
  • Customer Communication: Communicate effectively with customers via phone, email, and text to confirm appointments, provide updates, and address inquiries.
  • Data Entry: Accurately input customer information, appointment details, and vehicle information into our dealership's management system.
  • Follow-up: Follow up with customers to confirm appointments, provide reminders, and address any concerns.
  • Problem-Solving: Troubleshoot scheduling conflicts and customer issues, finding solutions or escalating problems to appropriate team members.
Requirements

To succeed in this role, you must have:

  • A high school diploma or equivalent.
  • No prior experience is required, but excellent communication and interpersonal skills are essential.
  • Strong organizational and time management skills.
  • Proficiency in computer systems, including dealership management software.
Benefits

As a member of our team, you can expect:

  • A competitive salary range of $40,000 - $50,000 per year, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Opportunities for continued personal and professional growth, as well as career advancement opportunities.


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