Customer Service Representative
2 days ago
Job Summary:
We are seeking a highly motivated and customer-focused Floating Retail Specialist to join our team at Asurion. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences, providing technical expertise, and driving sales in a fast-paced retail environment.
Key Responsibilities:
- Provide technical support and repair services to customers, ensuring a high level of customer satisfaction.
- Drive sales in job fusion roles such as Delivery & Expert Set up and Messaging.
- Responsible for monitoring virtual messaging platforms, based on business needs – upselling Asurion home+ products.
- Complete initial 5-week training, including Apple & Samsung Certifications.
- Manage inventory and partner with cross-functional teams to deliver programs/processes and provide feedback.
- Responsible for sharing best practices between stores to ensure consistent and efficient delivery of service and repairs.
- Sharing feedback with leadership regarding process opportunities within the store.
- Drive own vehicle safely and responsibly to and from locations in a variety of situations including heavy traffic and inclement weather.
Requirements:
- 1+ years of customer service/sales experience.
- 6+ months experience with product service support or electronics troubleshooting (preferred).
- Ability to work a flexible retail schedule, based on business needs – while supporting in store, schedule may vary between 10am-9pm, avg. 5 days/week; while supporting messaging support, schedule may vary between 10am-11pm, avg. 1-3 days/week.
- Must be willing to travel a radius of up to 50 miles from store to store, supporting multiple store locations, with limited notice.
- Travel for this position should be expected up to 100% of the time.
- Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience.
- A completed background check (criminal and drug test).
- Basic knowledge of Microsoft Office.
- Knowledge of mobile devices and operating systems.
- For messaging support, required that employees work in a distraction-free workplace and is ergonomically set to meet the company's standards.
- Must meet minimum internet speed requirements: 10 Mbps download speed / 5 Mbps upload speed.
- Must have a hard-wired internet connection (Wifi or Hotspots are not allowed).
We Offer:
- Certifications & ongoing training.
- Competitive hourly pay & performance-based bonuses.
- Benefits – Health, Dental, Vision and more.
- Paid Time off.
- Career growth opportunities.
- Skills development and hands-on training.
- Uniform allowances.
- Mileage Reimbursement.
- And more Asurion offers a wide range of perks and benefits for mental, physical and financial health.
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