Sales Enablement Learning Specialist
1 week ago
Gusto is a modern, online people platform that helps small businesses take care of their teams. Our mission is to create a world where work empowers a better life, and it starts right here at Gusto.
The RoleThis role is part of our Sales Enablement team, within our Revenue Operations organization. Our RevOps organization is the linchpin of our world-class sales experience. As a key contributor, you will play a critical role in executing strategy to drive revenue growth across health insurance/benefit sales.
We are looking for a sales enablement expert who is passionate about supporting benefit sellers with the learning content, tools, insights, and training to help them win more businesses while exceeding client expectations.
Candidates should align with our company values, be highly self-motivated to drive results, and have an insatiable desire to learn and grow to maintain deep product knowledge and scale enablement at pace in a fast-moving environment.
Responsibilities- Partner with the relevant stakeholders and leadership to develop and execute a strategic vision for benefit sales enablement that elevates the capabilities of our sellers.
- Collaborate closely with Revenue, RevOps and partners to deeply understand our use-cases, solutions and technical requirements to provide targeted enablement.
- Establish KPIs and analytics to track the impact of enablement initiatives, including TTP (time to performance), and to make data-driven decisions.
- Design and deliver comprehensive onboarding programs, ongoing training, and just-in-time learning resources to keep our benefits sales teams on the cutting edge.
- Identify skill and knowledge gaps, then partner cross-functionally to build innovative enablement programs that drive measurable improvements in capability, productivity, and revenue generation using instructional (live and e-learning) and non-instructional methods.
- Partner with cross-functional teams to ensure enablement content is always up-to-date and optimized for sellers.
- Cultivate a community of expert practitioners, crowdsourcing best practices and user-generated content to continuously improve enablement.
- Stay on the pulse of industry trends and competitive landscapes, adapting enablement priorities as needed.
- 8+ years of sales enablement, training and sales/sales management experience ideally in the health insurance or benefits field.
- Proven track record of designing and delivering highly effective enablement programs that drive measurable improvements in sales performance.
- Demonstrated ability to lead and manage new learning and development projects from needs analysis to post-delivery evaluation with multiple competing priorities.
- Experience designing and facilitating new hire training and continuous education training for a high volume call center environment with positive outcomes.
- Excellent analytical, communication and presentation skills, with expertise in engaging stakeholders and working cross-functionally to build productive relationships that ensure learning objectives and content lead to optimal learning outcomes.
- Knowledge of instructional design principles including adult education concepts to identify appropriate delivery methods and develop technical and conceptual content.
- Experience with content creation, curation, and knowledge management platforms balanced with a true passion for sales: you find creative ways to make sales teams more productive.
- Conflict resolution skills and a personality that thrives in a dynamic environment. Ability to handle - and even thrive - in an urgent and ambiguous environment with grace and composure.
- License - Health and Life Insurance Producer License in resident state.
- An advanced degree or certificate in enablement.
- Experience with GSuite, a Mac, Salesforce, Slack, Asana, NICECXOne along with various learning management systems and authoring tools.
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