Automotive Sales and Customer Service Representative
3 weeks ago
At Jimmy Britt Chevrolet, we pride ourselves on being a top-rated dealership in Georgia. With multiple awards for Dealer of the Year, we strive to provide an exceptional customer experience. Our team is dedicated to delivering outstanding service, ensuring our customers feel valued and supported throughout their car-buying journey.
Salary
We offer a competitive salary with excellent earning potential, currently exceeding $100k per year for top performers. Our compensation package includes matching contributions to your 401k, comprehensive insurance packages, and ongoing training to help you succeed.
Job Description
As an Automotive Sales and Customer Service Representative, you will be responsible for assisting customers in finding their ideal vehicle. You will work closely with our management team to deliver exceptional customer service, handling inbound internet leads, sales calls, and follow-up communications through email, text, phone, and video. Your primary goal is to create long-lasting relationships with both coworkers and customers, promoting a positive and supportive work environment.
Responsibilities:
- Manage high lead volumes with customer-first empathy and common sense.
- Determine solutions that meet customer needs while following our progressive sales communication process.
- Achieve success and customer service and sales goals with good closing percentages and high CSI scores.
- Handle all incoming internet email leads, calls, and text inquiries promptly.
- Develop and maintain your customer base through effective communication and follow-up efforts.
Requirements:
- Superior communication skills, both oral and written.
- Outstanding organizational skills.
- Ability to make a friend.
- Use of social media and video technology a plus.
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