House Attendant-General

5 days ago

Council Bluffs, Iowa, United States Fairfield Council Bluffs Full time
Job Summary:

The House Attendant-General will provide exceptional guest experiences by ensuring the cleanliness and maintenance of hotel rooms and public areas. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.

Responsibilities:
  • Clean and maintain assigned guest rooms, including changing bed linens, cleaning bathrooms, and replenishing amenities.
  • Stock and maintain housekeeping carts and report any maintenance issues to the supervisor.
  • Provide exceptional customer service by greeting guests in hallways and public areas, answering questions about the hotel and local area, and resolving guest complaints and compliments in a professional and courteous manner.
  • Deliver guest newspapers, messages, packages, and amenities as requested.
  • Store and retrieve luggage or packages for guests from the appropriate storage areas.
  • Manage and resolve all guest complaints and compliments in a professional and courteous manner.
  • Listen and respond to guest inquiries using a positive and clear speaking voice.
Requirements:
  • High school diploma or equivalent and/or experience in a hotel or related field preferred.
  • Exceptional communication skills and the ability to work in a fast-paced environment.
  • Positive, friendly, and upbeat attitude with the ability to deliver service authentically.
  • Ability to work in a fast-paced environment and perform job functions with attention to detail, speed, and accuracy.
  • Ability to move, perform frequent and repetitive movements, including bending and stooping, and lift, push, and pull a moderate weight frequently.
  • Ability to scrub and scour surfaces, extending arms over head to perform cleaning tasks, and work in confined spaces.
  • Ability to follow instructions, directions, and meet deadlines, including the thorough cleaning of the minimum number of rooms assigned.
  • Basic ability to comprehend the English language sufficient to understand information, such as labels and instructions, and basic guest requests.
  • Previous cleaning experience preferred.
  • Ability to work a varied schedule, including early morning, evening, night, and weekend shifts.
Benefits:
  • Competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, employee assistance program, and 401k retirement plan.

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

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