Cisco UCCE Technical Specialist
6 days ago
Glow Networks is seeking a skilled Cisco UCCE Technical Specialist to join our team. This role requires strong technical expertise and problem-solving skills.
SalaryThe estimated salary for this position is $120,000 - $180,000 per year, depending on experience.
Job DescriptionWe are looking for a highly motivated and experienced Cisco UCCE Technical Specialist to work with our remote team in the USA. The successful candidate will be responsible for analyzing, configuring, and troubleshooting complex networks using mixed media and protocols.
- Analyze and troubleshoot network issues with mixed media and protocols.
- Create and utilize lab setups to duplicate and solve problems, validate planned changes to software and hardware design.
- Provide remote support to resolve UC related issues.
- Follow-through on all UC Incident tickets assigned to your bin and their resolution.
- Engage PS and TAC for assistance on RMAs and complex issues support.
- Coordinate field services as needed for onsite support.
- Follow the defined communication procedures for incident updates.
- Strictly adhere to processes related to tickets update with meaningful and correct notes.
- Respond to network management system alarms according to established processes.
- Prioritize support for identified key customer functionalities and escalations.
- Work collaboratively with cross-functional teams to resolve major customer issues.
The ideal candidate will have in-depth knowledge of Cisco Unified Contact Center Enterprise (UCCE) and Cisco Voice Portal (CVP). They should also have good understanding of Cisco UCCE Architecture, deployment models, and components.
- In-Depth knowledge of Cisco Unified Contact Center Enterprise (UCCE).
- Good understanding of Cisco UCCE Architecture, deployment models, and components.
- Hands-on experience in Cisco UCCE Call flow scripts.
- Good knowledge and hands-on experience in Cisco CVP Scripting.
- Good hands-on experience in CVP Micro app and knowledge in VXML application.
- Good hands-on experience in VXML Gateway configuration and troubleshooting.
- Knowledge in Cisco Unified Intelligence Center Reporting (CUIC).
- Knowledge of Cisco Unified Communication technologies and products (CUCM, CUCM IM&P, CUC).
- Good understanding of various APIs, SDKs, and protocols used for automation: AXL, REST, SOAP.
Glow Networks offers a competitive benefits package, including health insurance, retirement savings plan, and paid time off.
OthersThis role requires excellent written and verbal communication, interpersonal, and presentation skills. The ideal candidate will also have proven planning, prioritization, and organization skills, as well as ITIL Foundation level knowledge.
-
UC Implementation Specialist
6 days ago
Dallas, Texas, United States Bridge Technologies and Solutions Full timeBridge Technologies and Solutions is seeking a skilled UC Implementation Specialist to join our team. The ideal candidate will have over 7 years of experience as a senior Cisco CCNP engineer, with expertise in planning, designing, and implementing complex Cisco Unified Communications product lines.This role requires strong technical skills, including...
-
Firewall Support Specialist
6 days ago
Dallas, Texas, United States System One Full timeTroubleshoot and resolve complex issues related to Fortinet firewalls and Cisco Firepower VPN services.Identify root causes of incidents and recommend effective remediation plans.Review vulnerability, compliance, and fault analysis on perimeter devices, and develop strategies for improvement.Participate in on-call rotations, including nights and weekends, to...
-
Network Infrastructure Specialist
1 week ago
Dallas, Texas, United States MDS (Micro-Data Systems) Full timeNetwork Infrastructure SpecialistMDS (Micro-Data Systems) is seeking a highly skilled Network Infrastructure Specialist to join our team. As a key contributor, you will be responsible for designing, implementing, and optimizing our network infrastructure. Your expertise in Cisco networking, network monitoring, and security will drive the success of our...
-
Technical Support Specialist
2 weeks ago
Dallas, Texas, United States Diverse Lynx Full timeJob Title: Technical Support SpecialistDescription: As a Technical Support Specialist at Diverse Lynx LLC, you will be responsible for providing L2/L3 support for Java applications, PL/SQL databases, and Unix Shell Scripting. Additionally, you will be working with text processing tools and Core Java 4-6. Our company values diversity and promotes a supportive...
-
Technical Application Specialist
5 days ago
Dallas, Texas, United States Themesoft Inc. Full timeJob SummaryThe Technical Application Specialist will be responsible for providing advanced support to applications developed using the 4D programming language and database environment. This role involves troubleshooting and resolving complex technical issues, ensuring minimal disruption to users.
-
Technical Support Specialist
4 days ago
Dallas, Texas, United States Irvine Technology Corporation Full timeJob OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at Irvine Technology Corporation. This role is responsible for providing technical support and maintaining the data and telephone infrastructure for our office in Dallas, TX.The successful candidate will have excellent communication skills, both written and verbal, and...
-
Technical Support Specialist
5 days ago
Dallas, Texas, United States Aldridge Full timeJob Title: Technical Support SpecialistWe are seeking an experienced Technical Support Specialist to join our team at Aldridge. This role plays a critical part in supporting and resolving end-user issues in a timely and professional standard.Key Responsibilities:Providing technically accurate, user-friendly solutions to basic end-user requestsActive...
-
Enterprise Network Specialist
7 days ago
Dallas, Texas, United States Omni Inclusive Full timeJob Title: Network ConsultantAbout the Role:We are seeking a highly skilled Network Consultant to join our team at Omni Inclusive. As a Network Consultant, you will be responsible for providing expert-level technical guidance and support for our data center infrastructure.Key Responsibilities:Design, implement, and maintain complex data center networks,...
-
Dallas, Texas, United States StandardAero Full timeStandardAero offers an exciting opportunity to join our team as a Technical Support Specialist. This role is responsible for ensuring the smooth operation of our computer systems and providing technical assistance to users. Salary: $65,000 - $85,000 per year Job Description:We are seeking a highly skilled and experienced Technical Support Specialist to...
-
Oracle BRM Technical Specialist
6 days ago
Dallas, Texas, United States DataFielder Inc Full timeAt DataFielder Inc., we are seeking a highly skilled Oracle BRM Technical Specialist to join our team. This is a Contract position that can be based onsite in either Miami, FL or Dallas, TX.Overview:DataFielder Inc. is a leading provider of innovative solutions in the field of Oracle Billing and Revenue Management (BRM). We are committed to delivering...
-
Technical Support Specialist
1 week ago
Dallas, Texas, United States Diverse Lynx Full timeAbout UsDiverse Lynx LLC is an Equal Employment Opportunity employer committed to promoting a diverse workforce across all levels in the company. We foster an inclusive environment where every individual can thrive.Job SummaryWe are seeking an experienced Technical Support Specialist to join our team. The successful candidate will be responsible for...
-
Technical Support Specialist
6 days ago
Dallas, Texas, United States Enable Resource Group LLC Full timeJob OverviewWe are seeking a skilled Technical Support Specialist to join our team at Enable Resource Group LLC. As a key member of our IT support team, you will provide remote technical assistance and services to our clients.This is a salaried position with a competitive salary of $60,000 per year, offering excellent benefits, including health insurance,...
-
Technical Support Specialist
7 days ago
Dallas, Texas, United States Infogain Full timeJob Title: Technical Support Specialist - IT InfrastructureJob Summary:We are seeking a highly skilled Technical Support Specialist to join our IT infrastructure team. This role will be responsible for providing exceptional technical support to end-users, troubleshooting hardware and software issues, and ensuring that all IT systems are running...
-
Automotive Technical Support Specialist
6 days ago
Dallas, Texas, United States Gulf States Toyota Full timeAbout the RoleWe are seeking a highly skilled Automotive Technical Support Specialist to join our team at Gulf States Toyota. In this role, you will be responsible for providing exceptional technical support to customers, dealerships, and other stakeholders.As a key member of our team, you will play a critical role in ensuring that our customers receive...
-
Technical Operations Specialist
2 weeks ago
Dallas, Texas, United States 8tree Full timeTechnical Operations Role at 8tree8tree is seeking a skilled Technical Operations Specialist to join our US office in Dallas, Texas. Key responsibilities include performing ISO 17025 accredited calibration of 8tree tools and supporting applications engineering teams across the Americas. The ideal candidate will have a strong work ethic, technical curiosity,...
-
Senior SharePoint Technical Specialist
6 days ago
Dallas, Texas, United States Diverse Lynx Full timeWe are seeking a highly skilled Senior SharePoint Technical Specialist to join our team at Diverse Lynx LLC in Dallas, TX. This is a contract role with an estimated salary of $110,000 - $140,000 per year.About the RoleAs a Senior SharePoint Technical Specialist, you will be responsible for designing, developing, and implementing complex technical solutions...
-
Dallas, Texas, United States Pinnacle Technical Resources Inc Full timeJob OverviewPinnacle Technical Resources Inc. is seeking a highly skilled Administrative Support Specialist to join our team. As a key member of the Streetlight Maintenance Department, this role will provide critical administrative support to ensure the smooth operation of our daily activities.Key Responsibilities:Process damage claims and understand work...
-
Bakery Technical Specialist
1 week ago
Dallas, Texas, United States Rise Baking Company Full timeJob OverviewRise Baking Company is seeking a skilled Bakery Technical Specialist to join our team. This role involves providing technical expertise and training to in-store bakery associates, as well as developing and implementing marketing and sales strategies for our product portfolio.Key ResponsibilitiesTechnical Training: Provide comprehensive training...
-
Technical Integration Specialist
6 days ago
Dallas, Texas, United States Slalom Full timeRole OverviewAs a Technical Integration Specialist at Slalom, you will be part of a global team that delivers end-to-end solutions to clients. Our team is passionate about building strategies, solutions, and creative products to help clients solve complex business problems.About the RoleThis project-based role requires you to be onsite in either Dallas or...
-
Technical Integration Specialist
6 days ago
Dallas, Texas, United States Saxon Global Full timeSaxon Global is seeking a highly skilled Technical Integration Specialist to join our team. This role involves developing and implementing solutions that integrate applications across the enterprise or its units/departments, ensuring seamless coordination and efficient information exchange.The ideal candidate will have 5-7 years of experience in technical...