Shift Manager
3 weeks ago
Job Summary:
Potbelly Sandwich Shop is seeking a skilled Shift Leader to lead and manage a team of associates in a fast-paced, friendly environment. The ideal candidate will have excellent customer service skills, be able to manage potential allergens, and have experience in food preparation and safety.
Key Responsibilities:
- Lead a shift by managing and developing associates to execute outstanding product quality and customer service
- Build sales and control costs for each shift
- Manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood, and shellfish
- Handle the heat of the kitchen - knife skills are a plus
- Count drawers and follow proper daily cash handling procedures
- Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.)
- Comply with health and safety standards for food, cleanliness, and safety
- Restock food line, chips, and cooler
- Clean tables, counters, floors, bathrooms, kitchen, and utensils
- Operate cash register: handle, balance, and follow all cash handling procedures
- Effectively handle customer complaints/issues
Requirements:
- At least 18 years old
- Illinois Applicants - all IL employees are required to become food safety certified within 30 days of employment
- Ability to work in a fast-paced environment
- Excellent customer service skills
- Ability to manage potential allergens
- Experience in food preparation and safety
What We Offer:
- Medical, Dental & Vision Insurance
- Domestic Partnership Benefits
- Retirement Savings 401(k) with company match
- Employee Assistance Program
- Flexible Work Schedule
- Career growth opportunities
Why Work at Potbelly?
Potbelly is a fast-paced, friendly environment where you can grow your career and make a difference in the lives of our customers. We value diversity and inclusion, and we are committed to creating a workplace where everyone feels welcome and valued.
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