Assistant General Manager

1 month ago

Asheboro, North Carolina, United States Getaway House Inc Full time
Job Description

At Getaway House Inc, we're looking for a highly skilled and experienced individual to join our team as an Assistant General Manager. As a key member of our leadership team, you will be responsible for ensuring the smooth operation of our tiny cabins, providing exceptional customer service, and leading a team of top performers.

Key Responsibilities:

  • Delight Our Guests
    • Provide excellent customer service by monitoring the guest ticketing system to ensure tickets are answered in a timely manner.
    • Ensure every cabin is perfectly staged for every guest, including cleaning and staging the interior and exterior of the cabin.
    • Perform inspections on cleaned cabins to ensure the highest standards of cleanliness are being met for our guests.
    • Create and execute ideas to surprise and delight guests, making every interaction personal, meaningful, and memorable.
    • Analyze guest feedback and create a plan to resolve glitches.
  • Captain The Team
    • Steward the culture as a natural leader, operating with integrity and sound judgment, and holding yourself accountable.
    • Serve as the first point of contact and manager on duty for the team whenever on shift.
    • Assist in team-focused recruitment, on-boarding, training, and personal and professional development.
    • Support daily initiatives such as preventative maintenance, staging assignments, glitch resolutions, and outpost improvement projects.
  • Own The Operation
    • Test new ideas, measure the results, and embrace honest feedback to improve day-to-day operations.
    • Maintain par stock of supplies, including cleaning items, linens, uniforms, furniture, fixtures, and equipment.
    • Review and help manage labor, operating supply, and maintenance budgets to track progress toward goals.
    • Help drive KPIs, operating with less than 1% of bookings with a cleanliness issue, achieving a minimum of a 90% score on a secret shopper report, and maintaining a competitive NPS score.

Requirements:

  • 5+ years of experience in leading a full-time and part-time population of 10+ top performers.
  • 5+ years of experience in overseeing a physical, tangible product.
  • 5+ years of experience in a guest or customer-facing industry.
  • 2+ years of experience in taking ownership of metrics and KPIs, financial or otherwise.
  • Experience in utilizing technology and apps to work more efficiently.
  • A lover of the outdoors, happy to work outside during all seasonal weather conditions.
  • 18 years of age, or older.

Essential Functions:

  • For safety reasons, the candidate must have acceptable verbal English language and communication skills.
  • The ability to adapt and follow instruction requires adequate comprehension skills.
  • Essential to this job is the ability to move freely in and around obstacles.
  • Candidates must have the ability to work under extreme temperatures throughout the day and/or night.
  • Work may be performed in very small and cramped spaces.
  • The ability to bend, stoop, climb, reach around, behind, and across equipment, beds, and furniture.
  • Some lifting and the movement of moderate loads requires a 75-pound lifting requirement.
  • This individual is responsible for cleaning and sanitation and is responsible for working with approved cleaning supplies.
  • The ability to report for work at the prescribed time for each scheduled shift and to fulfill the job requirements for the duration of the shift or until relieved of all duties by a direct supervisor.
  • The ability to interact productively and cordially with co-workers.
  • The ability to understand and follow posted work rules and procedures.
  • The ability to receive constructive criticism in a professional manner.
  • The ability to perform all work-related tasks as assigned by your supervisor.
  • It is required that you have your own registered vehicle and a valid driver's license, as you will be required to drive safely to fulfill your role.

Benefits:

In addition to your base pay (starting at $21 / hour), Getaway House Inc also offers weekly pay, ample paid time off, a 401K, annual free nights at our cabins, extended health benefits, an Employee Assistance Program, and personal and professional development programs.

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