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Front Desk Management Supervisor

1 week ago

Las Vegas, Nevada, United States Treasure Island Full time
Front Office Operations

The Front Office Assistant Manager at Treasure Island is responsible for overseeing the front desk operations, ensuring seamless guest experiences, and motivating a team of front desk staff to deliver exceptional service. This includes managing up to 30 front desk staff, mentoring and coaching employees, and running manager reports to identify areas for improvement.

Key Responsibilities-
  • Manage and motivate a team of front desk staff.
  • Mentor and coach employees to improve their skills and performance.
  • Run manager reports to identify areas for improvement.
  • Rectify guest complaints and issues promptly and professionally.
  • Ensure efficient check in and check out processes for guests.

Requirements
  • Proven experience in front desk management.
  • Strong leadership and motivational skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Professional appearance and demeanor required.