Front End Service Leader
3 weeks ago
The Customer Experience Manager will be responsible for leading the front-end operations of our store and delivering exceptional customer service. This individual will work closely with the Store Manager to ensure that all front-end policies and procedures are followed, and that the store is running efficiently and effectively.
Responsibilities- Lead the front-end operations of the store and deliver exceptional customer service
- Assist the Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs
- Ensure all front-end policies and procedures are followed
- Lead the execution of class and in-store events in accordance with Company programs
- Manage and execute shrink and safety programs
- Assist with cash reconciliation and bank deposits
- Assist with inventory processes
- Train, observe, and coach the customer experience team
- Serve as Manager on Duty (MOD)
To be successful in this role, you will need:
- Retail management experience preferred
- Ability to remain standing for long periods of time
- Ability to move throughout the store
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