Front End Service Leader

3 weeks ago


Greensboro, North Carolina, United States Michaels Stores Full time
Job Description

The Customer Experience Manager will be responsible for leading the front-end operations of our store and delivering exceptional customer service. This individual will work closely with the Store Manager to ensure that all front-end policies and procedures are followed, and that the store is running efficiently and effectively.

Responsibilities
  • Lead the front-end operations of the store and deliver exceptional customer service
  • Assist the Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs
  • Ensure all front-end policies and procedures are followed
  • Lead the execution of class and in-store events in accordance with Company programs
  • Manage and execute shrink and safety programs
  • Assist with cash reconciliation and bank deposits
  • Assist with inventory processes
  • Train, observe, and coach the customer experience team
  • Serve as Manager on Duty (MOD)
Requirements

To be successful in this role, you will need:

  • Retail management experience preferred
  • Ability to remain standing for long periods of time
  • Ability to move throughout the store


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