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Hospitality Operations Manager

2 months ago

Chicago, Illinois, United States LAZ Parking Full time
Job Description:

**Job Title:** Hospitality Valet Manager

**Company:** LAZ Parking

**Job Summary:** We are seeking a highly skilled and experienced Hospitality Valet Manager to oversee and manage the valet operations at various locations. The ideal candidate will have a strong background in customer service and experience in managing teams.

Key Responsibilities:

  • Oversee and manage the valet operations at various locations, ensuring seamless customer experience and efficient service delivery.
  • Develop and implement strategies to improve customer satisfaction and loyalty, aligning with the company's goals and objectives.
  • Train and supervise valet staff, providing guidance and feedback to ensure adherence to company policies and procedures.
  • Monitor and maintain valet equipment and supplies, ensuring optimal performance and minimizing downtime.
  • Handle customer complaints and resolve issues in a timely and professional manner, providing excellent customer service.
  • Conduct regular performance evaluations and provide constructive feedback to valet staff, promoting growth and development.

Requirements:

  • Minimum 2 years of experience in hospitality or customer service management.
  • Proven track record of improving customer satisfaction and loyalty.
  • Excellent leadership and communication skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • High school diploma or equivalent required; bachelor's degree preferred.