Healthcare Associate

4 weeks ago


Pearl, Mississippi, United States Randstad Full time
Job Summary

We are seeking a highly skilled and detail-oriented Healthcare Associate to join our team at Randstad. As a key member of our provider services team, you will play a critical role in supporting healthcare providers by handling inquiries related to authorizations, member eligibility, and provider status.

Key Responsibilities
  • Process authorization requests and address provider and member concerns in a professional and timely manner.
  • Provide accurate and efficient assistance to callers, ensuring first call resolution whenever possible.
  • Communicate essential information to providers and members while maintaining the highest standards of confidentiality.
  • Stay informed on client and regulatory requirements for the designated region.
  • Build relationships with provider groups through repeated interactions and understanding of health plan sensitivities.
Requirements
  • High school diploma or GED.
  • At least 1 year of call center experience managing a high volume of calls per day.
  • Ability to maintain strict confidentiality of protected health information (PHI).
  • Proficient with Microsoft applications, with good typing (35 WPM) and navigation skills.
What We Offer

As a valued member of our team, you will receive a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

We are an equal opportunity employer and welcome people of all abilities. If you require a reasonable accommodation to make your application or interview experience a great one, please contact us.


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